AccorHotels

Restaurant Manager

AccorHotels • $85K — $90K *
Boston, MA 02115In-Person
Hospitality & Recreation
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 2 years of Food & Beverage Management experience in a luxury hotel or restaurant required
  • At least 3 years of progressive experience in a hotel or a related field
  • Bachelor's degree from a four-year college or university preferred
  • Excellent English reading, writing, and oral proficiency
  • Knowledge of F&B preparation techniques and compliance with health and liquor regulations
  • Proficient knowledge of wines, spirits, and mixed drink preparation.

Responsibilities

  • Coordinate and oversee daily operations of the outlet
  • Supervise and manage outlet personnel and collaborate with other managers
  • Respond promptly to guest complaints and offer solutions
  • Prepare required reports accurately and in a timely manner
  • Assist in menu planning, preparation, and culinary compliance
  • Train staff on standard operating procedures and technical tasks
  • Conduct staff performance reviews and uphold service standards

Benefits

  • Employee benefit card offering discounted rates in Accor worldwide for you and your family
  • Excellent company benefits including medical, dental, vision, and life insurance
  • Personalized development opportunities across Accor's extensive brand portfolio
  • Opportunity to engage in Corporate Social Responsibility activities
Full Job Description
Job Description

The Restaurant Manager is responsible for coordinating, supervising and directing all aspects of the Food & Beverage operations, while maintaining a profitable Food & Beverage outlet and high-quality products and service levels. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.
  • Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
  • Oversee all aspects of the daily operation of the outlet.
  • Supervise outlet personnel along with other managers.
  • Respond to guest complaints in a timely manner offering solutions or clarified details and updates.
  • Work with other Food & Beverage managers and keep them informed of issues as they arise.
  • Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
  • Assist in coordinating and monitoring all phases of Loss Prevention in the outlet.
  • Prepare and submit required reports in a timely manner.
  • Ensure preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee Schedules, quarterly actions plans.
  • Monitor quality of service in Food & Beverage outlets.
  • Assist in menu planning and preparation.
  • Ensure compliance with all local liquor laws, and health and sanitation regulations.
  • Ensure compliance with SOP's in all outlets.
  • Ensure compliance with requisition procedures.
  • Be visible on the floor and assist staff as needed during each meal period.
  • Conduct staff performance reviews in accordance with Raffles Hotel standards.
  • Understand, implement and monitor corporate promotions in outlet (if applicable), including buffet and three-meal concept standards.
  • Ensure the training of employees on SOP's and technical job tasks.
  • Be involved in and/or conduct departmental and hotel training.
  • Interview candidates for front-of-house F&B positions and follow standards for hiring approvals.
  • Complete tip reporting.
  • Ensure overall guest satisfaction.
  • Hold outlet personnel accountable to the hotel, department and position standards. Discipline and recognize when appropriate.
  • Assisting direct supervisor and upper management in associate reviews and internal follow up requirements
  • Other duties as assigned.


Qualifications

Education & Experience:
  • 2 years of F&B Management experience in a luxury hotel or restaurant required
  • At least 3 years of progressive experience in a hotel or a related field
  • Bachelor's degree from four-year college or university preferred
  • Excellent reading, writing and oral proficiency in the English Language
  • Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations.
  • Proficient knowledge of wines, spirits and mixed drink preparation.

Physical Requirements:
  • Long hours sometimes required.
  • Required to be standing for extended amount of time.
  • Flexibility in schedules required to flex depending to the operation to include nights, weekends and holiday availability
  • Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

General Requirements:
  • Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to communicate in a complete and consistent manner with internal departments and guests of the hotel.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Raffles Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Must be implementing standards outlined by Forbes and LQA in everyday service and ensure they are being followed consistently.
  • Maintain high standards of personal appearance and grooming.
  • Comply with Raffles Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Perform other duties as requested by management.
  • Maintain a warm and friendly demeanor at all times.


Additional Information
  • Salary Range: from $85,000 to $90,000
  • Employee benefit card offering discounted rates in Accor worldwide for you and your family.
  • Excellent Company benefits including medical, dental, vision and life insurance.
  • Personalized development opportunities across Accor's extensive brand portfolio.
  • Ability to make a difference through our Corporate Social Responsibility activities

About AccorHotels

AccorHotels is a multinational hospitality company that operates in 100 countries with over 4,800 hotels, resorts, and residences. The company was founded in 1967 and is headquartered in Issy-les-Moulineaux, France. AccorHotels operates under several brands, including Sofitel, Novotel, Mercure, and Ibis. The company's mission is to make every guest feel welcome and provide them with a unique experience. AccorHotels is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about AccorHotels
Size
214,000 employees
Industry
Hospitality & Recreation
Founded
1967
* Ladders Estimates

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