Restaurant General Manager (GM)

Wooden Paddle

$85K — $105K *
Hospitality & Recreation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in a high-volume restaurant or GM role
  • Track record of hiring and leading effective teams
  • Demonstrated ability to manage costs in busy hospitality settings
  • Upscale or fine-dining experience strongly preferred
  • Current ServSafe Manager & BASSET certifications required
  • Must have a valid driver's license and a personal vehicle
  • Familiarity with restaurant management software like Toast and SevenRooms is a plus

Responsibilities

  • Hire and develop a high-performing restaurant team
  • Champion playful hospitality and create a fun guest experience
  • Ensure smooth operations throughout restaurant hours
  • Drive restaurant profitability through effective cost control
  • Engage and represent the restaurant within the local community
  • Adapt responsibilities as the restaurant grows and evolves

Benefits

  • Flexible work schedule
  • Generous paid time off
  • Comprehensive health insurance
  • Dental and vision insurance options
  • 401(k) retirement plan
  • Referral program incentives
  • Employee discounts on dining
  • Paid training opportunities
Full Job Description
WHAT DOES A TYPICAL DAY LOOK LIKE?:

RESPONSIBILITIES

As our General Manager, you'll be at the helm of all things restaurant operations. These are the results you'll be hired to accomplish:

" • Hire & Develop a High-Performing Restaurant Team

Hand-pick your A-players, coach & develop your B-players, and encourage the C-players... to work somewhere else.

" • Champion Playful Hospitality & the 'Good-Time Guest Experience'

We guarantee a good time! And as the head of all things hospitality, you'll lead the charge to make magic happen, service after service.

" • Run Top-Notch Operations

You'll ensure restaurant operations run smooth like *butta* - and make sure the *whole house* stays on point from open to close.

" ④ Drive Restaurant Profitabilty

Maximize yours P's and minimize your L's, bb! You'll be responsible for (and damn good at!) driving your restaurant's sales and controlling your restaurant's costs.

" ⑤ Be an Ambassador in the Local Community

Get involved! Shake hands! Kiss babies! Make your location a fixture in our local community.

*As a disclaimer*: This is a dynamic position, in a rapidly growing company, in an always-changing industry. That means that this position and its responsibilities will continue to evolve. So, if you're change-adverse, this job ain't it.

That being said - if you're good with change, and are willing to try new things - you'll love this job, and it'll love you right back.

PAY

We pay a base wage of $85,000 - $90,000, plus a performance-based quarterly bonus after the 90-day onboarding period. Total compensation for this position will likely fall between between $95000.00 - $105000.00 per year. Base salary depends on relevant experience, and quarterly bonus potential is based on sales, profitability, and completion of special projects.

WORK SCHEDULE

This position is full-time, with a semi-set schedule designed around the demands of the restaurant. This position will work the busiest shifts of the week, based on daily forecasted sales and special events. Days off are typically back-to-back. Our General Manager will work 5 days, and typically 50-ish hours per week.

WILL YOU FIT IN HERE?

Our team has been built - brick by brick - on shared core values. And no, they're not just bullsh*t words slapped on a wall - they're who we are at our core - and they're non-negotiables for working here. You'll feel super *comfy* and right at home if these words describe you:

" You Come WithBatteries Included

You're a high-energy self-starter who jumps into action, and doesn't need hand-holding to get things done.

" You're Scrappy

You're a resourceful problem-solver who makes things happen; if there's no door, you get in through a window.

" You Take Your Work Seriously

You take pride in your work, big and small, and you have a natural reflex to do things the *right* way.

" But, You Don't Take Yourself Too Seriously

You're a positive team player who owns up to your mistakes, is open to feedback, and is humble about your wins.

And if these words *don't* describe you? You'll be decidedly *uncomfy* here. So, fair warning - If you're a cranky a** problem-bringer who's cool being super-mid at your job and needs constant hand holding... may we suggest... working literally anywhere else?

JOB REQUIREMENTS:

Here are some of our must-haves & would-like-to-haves:
  • At least 5 years of high-volume restaurant experience in a General Manager, or equivalent, role
  • Proven experience hiring, staffing, and leading teams
  • Proven experience actively managing costs in a high-volume hospitality operation
  • Upscale or fine-dining restaurant experience in a General Manager role - a major plus!
  • Must have current ServSafe Manager & BASSET Certifications
  • Must be at least 21 years old
  • Must have open availability - including nights, weekends, and holidays
  • Must have the ability to regularly work 50-ish hours per week
  • Physically able to lift up to 50 pounds, stand for long periods, and keep up with the pace of busy restaurant
  • Must have a valid driver's license & sole access to a personal vehicle
  • Must have access to a personal computer or tablet for administrative tasks
  • Familiarity with Toast, SevenRooms, 7Shifts, & Margin Edge, a plus!

Work schedule
  • 8 hour shift
  • 10 hour shift
  • 12 hour shift
  • Weekend availability
  • Monday to Friday
  • Day shift
  • Night shift
Supplemental pay
  • Bonus pay
Benefits
  • Flexible schedule
  • Paid time off
  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401(k)
  • Referral program
  • Employee discount
  • Paid training

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