ServiceNow

Resource Management Partner

ServiceNow • $90K — $120K *
Atlanta, GA 30349In-Person
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Finance, Accounting, Business Administration, or related field.
  • 5-7 years of experience in financial operations, ideally in marketing or a related field.
  • Excellent analytical skills to interpret complex financial data.
  • Solid understanding of accounting principles and compliance standards.
  • Exceptional attention to detail and ability to meet deadlines.
  • Strong communication skills for conveying financial information to non-finance audiences.
  • High proficiency with AI applications and Microsoft Excel or equivalent.

Responsibilities

  • Own the annual budget planning process for marketing teams, translating priorities into financial plans.
  • Monitor budget performance and manage forecasts to prevent overspending or under-investing.
  • Deliver meaningful financial analysis to shape resource allocation and cost efficiency.
  • Prepare regular reporting packages for financial reviews, enabling informed decision-making.
  • Manage the end-to-end purchasing process for marketing teams to ensure timely transactions.
  • Oversee month-end close and reconciliation processes with the Finance team.
  • Manage vendor relationships to optimize costs and ensure governance compliance.
  • Oversee contractor workforce administration, ensuring alignment with headcount plans and compliance.
  • Build trusted relationships across Finance, Procurement, and HR to expedite issue resolution.
  • Champion process standardization for improved efficiency and accuracy across the team.

Benefits

  • Opportunities for professional development and growth.
  • Exposure to high-visibility projects within a leading marketing organization.
  • Collaborative work environment with cross-functional teams.
  • Flexible work arrangement (remote, flexible, or required in-office options).
  • Access to advanced financial and operational tools and technologies.
Full Job Description
Job Description

We are looking for a Resource Management Partner to join our global MarCom Operations team. This is a high-visibility, embedded role that sits at the intersection of finance, procurement, and marketing-giving you broad exposure to how a world-class marketing organization plans and runs its business. You will serve as the dedicated operational partner for one or more marketing business units, acting as their go-to expert across budget management, financial planning, procurement, vendor relationships, and contractor workforce oversight. You are the person marketers turn to when they need something to move: removing friction, keeping spend on track, and translating financial complexity into clear, actionable guidance. Your work directly enables teams to invest with confidence and execute without operational drag. The ideal candidate brings strong financial acumen, a collaborative mindset, and the ability to manage multiple workstreams with precision in a fast-paced, global environment. This role will report into the Director of Resource Management.

Key Responsibilities:
  • Budget Planning & Annual Operating Plan: Own the annual budget planning process for your supported marketing teams, partnering with team leaders to translate priorities into financial plans. You'll help decision-makers see around corners-ensuring spend is structured to support the year's most important bets from the start.
  • Forecast Management & Spend Accuracy: Monitor budget performance daily, updating forecasts and flagging variances before they become problems. You will be the early-warning system that keeps teams from overspending or under-investing, and the consistent voice ensuring forecast data stays accurate across financial systems.
  • Financial Insight & Analysis: Go beyond the numbers to deliver meaningful analysis-identifying spend trends, surfacing cost efficiency opportunities, and connecting investment patterns to business outcomes. Your insights will shape how leaders allocate resources and evaluate trade-offs.
  • Business Rhythm & Reporting: Drive a consistent cadence of financial reviews, preparing regular reporting packages that give leaders a clear picture of where they stand against plan. You will facilitate monthly business reviews, flag risks and opportunities, and ensure the right information reaches the right people at the right time to support confident decision-making.
  • Procurement & Purchase Order Management: Own the end-to-end purchasing process on behalf of marketing teams-from raising purchase requests and navigating approvals to managing revisions and closing out completed orders. You will be the connection between marketing and procurement that keeps work moving without delay, ensuring every transaction follows policy and every dollar is accounted for.
  • Month-End Close & Reconciliation: Partner with the Finance team to ensure a clean, on-time month-end close. This includes reconciling accruals against actuals, resolving outstanding purchase orders, supporting invoice approvals, and processing budget transfers and corporate card transactions-the behind-the-scenes work that keeps the books accurate and auditable.
  • Vendor Relationship & Cost Management: Manage the full lifecycle of marketing's external vendor relationships-from onboarding new suppliers and reviewing contracts to conducting quarterly performance reviews and identifying opportunities to reduce costs or consolidate spend. You will coordinate with Strategic Sourcing to ensure the organization is getting maximum value from its vendor portfolio and that governance standards are consistently met.
  • Contingent Workforce Administration: Oversee the operational management of contract workers embedded in marketing teams-coordinating onboarding, offboarding, and ongoing expense tracking to ensure contractor spend stays aligned with headcount plans. You will work across HR, Talent Acquisition, and Finance to make sure the right resources are in place, properly accounted for, and compliant with workforce policies.
  • Cross-Functional Collaboration & Issue Resolution: Build trusted working relationships across Finance, Procurement, HR, Accounts Payable, and Accounts Receivable teams. Your established network and institutional knowledge will be the shortcut that gets issues resolved faster-reducing the back-and-forth that slows marketing teams down.
  • Operational Standardization & Continuous Improvement: Champion consistent, repeatable processes that make the team more accurate and efficient over time. You will identify operational gaps, propose improvements, and help build the playbooks and standards that scale best practices across the broader marketing organization.
  • Risk & Opportunity Identification: Proactively surface budget risks and under-utilized funding, bringing forward recommendations-not just observations. You will help teams re-allocate resources dynamically, protect against year-end surprises, and make the most of every dollar in the plan.
  • Compliance & Controls: Ensure all financial and procurement activities across your supported teams meet company policy and audit requirements. You will be the steward of accuracy and accountability-maintaining documentation standards, meeting reporting deadlines, and keeping teams informed of policy changes that affect how they operate.


Qualifications

Qualifications:
  • Bachelor's degree in Finance, Accounting, Business Administration, or related field.
  • 5-7 years of experience in financial operations, budget management, procurement, or a related business partner role, ideally supporting a marketing, sales, or other commercial function within a large enterprise.
  • Excellent analytical skills with the ability to interpret complex financial data and draw actionable insights.
  • Solid understanding of accounting principles, financial regulations, and compliance standards.
  • Exceptional attention to detail and accuracy, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
  • Strong communicator who can translate financial complexity into clear, concise guidance for non-finance audiences, and build credibility quickly with senior stakeholders.
  • Demonstrated ability to exercise discretion and maintain confidentiality with sensitive financial information.
  • High proficiency with AI applications, Microsoft Excel and Microsoft PowerPoint or equivalent applications


Preferred Skills:
  • Experience with financial planning and analysis (FP&A) processes and tools.
  • Knowledge of industry-specific budgeting practices and trends.
  • Experience working in a multi-entity or international organization.
  • Experience working with external vendors, particularly vendor selection, contracting, onboarding, and cost optimization in collaboration with Strategic Sourcing.
  • Experience in building and customizing PivotTables and PivotCharts for data analysis and reporting.


Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

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Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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