ResponsibilitiesLead the Team That Keeps It All RunningWe are seeking a Resident Manager who can lead both properties with precision, accountability, and a hospitality-first mindset.
From building systems to concierge-level service standards, you will play a pivotal role in protecting the integrity, reputation, and elevated lifestyle that defines the Reserved Collection.
Property Details: In this role, you'll supervise the maintenance and janitorial team, oversee building operations, manage service quality, and ensure a high standard of resident satisfaction. If you're a calm and confident leader who's ready to take ownership of a building's day-to-day experience, we want to hear from you.
What You'll Do:Team Leadership & Training
- Hire, train, coach, and supervise the maintenance, janitorial, and concierge teams across both properties
- Lead daily huddles, safety meetings, and performance reviews
- Build a team culture based on accountability, service, and professionalism
- Mentor team members in both technical skills and resident service delivery
Building Operations & Maintenance
- Oversee all maintenance, repairs, and apartment turnovers
- Manage preventive maintenance programs and janitorial schedules
- Conduct regular walkthroughs to ensure compliance and cleanliness
- Track KPIs, forecast inventory needs, and uphold asset and brand standards
Emergency & On-Call Management
- Coordinate 24/7 coverage for urgent issues and emergencies
- Lead vendor communications during after-hours situations
- Remain calm and solution-focused when responding to floods, outages, and escalated service needs
Resident Experience & Service Follow-Up
- Resolve escalated service requests with empathy and follow-through
- Oversee move-in orientations and follow-up satisfaction surveys
- Support the concierge and leasing teams in delivering a polished resident experience
Vendor & Budget Oversight
- Manage site budgets, approve emergency purchases, and monitor ongoing costs.
- Review vendor contracts, track performance, and recommend upgrades
- Ensure all work meets safety, code, and quality expectations
Site Administration & Documentation
- Maintain payroll, scheduling, attendance, and training records
- Ensure contractor compliance with building policies and standards
- Develop systems to support onboarding, SOPs, and knowledge sharing
Cross-Team Collaboration
- Work closely with leasing, concierge, and lifestyle teams
- Align on unit readiness, amenity cleanliness, and VIP service coordination
- Represent the site during capital planning, project walkthroughs, and ownership meetings
Special Projects & Strategic Support
- Lead projects that improve building systems, service quality, or team operations
- Act as the on-site leader in the absence of the General Manager
Compensation:
The anticipated base salary range for this position is listed below. In addition to a competitive base salary, you will be eligible to receive discretionary bonus incentives and a union benefits package.
Anticipated base salary range: $120,000 - $130,000
Actual base salary within the anticipated range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and market factors.
Benefits:
Local 32BJ Union Benefits
This is a live-in position with a company-provided residence, placing you at the center of the community you lead.
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Qualifications- 4+ years of previous experience as a Resident Manager; supervising maintenance and/or building operations teams within Class A Residential property
- Strong leadership, time management, and problem-solving skills
- Experience managing budgets, vendor relationships, and compliance
- Ability to lead calmly during emergencies and deliver consistent results
- High school diploma or equivalent required; technical certifications a plus
- Comfortable using Microsoft Office and digital maintenance systems
