How You'll Contribute to the Team: The Resident Manager is responsible for designing and implementing operational and administrative programs that achieve and maintain resident satisfaction targets and retention goals. This role is expected to lead by example and take a hands-on approach to the day-to-day management of resident account management services.
Primary Responsibilities Include: - Oversee the day-to-day resident relations functions and partner with cross-functional colleagues to ensure a positive resident experience.
- Oversee the analysis, processing, and reconciling of all housing-related resident financial transactions, identifying variances and resolving discrepancies as needed.
- Assume a proactive role in enhancing the resident experience by personally resolving complex or sensitive resident concerns, questions, and requests, and addressing chronic resident noncompliance with community policies.
- Design and deploy resident information and engagement campaigns aimed at increasing resident satisfaction as measured by survey responses and community ranking.
- Assist in the pursuit, identification, and deployment of strategies to increase income, decrease expenses, and add to the overall value of the community.
- Create accountability and ownership among team members; communicate clear expectations, supervise, and provide timely performance feedback.
- Lead the training and development of team members through coaching, motivating, and mentoring on company culture, business goals, sales techniques, and leasing operations.
- Develop and maintain win-win relationships with key partner stakeholders, respond to partner requests, and collaborate as necessary to ensure program effectiveness.
- Perform all duties of a Resident Associate as needed, and other duties as assigned.
Role Specific Requirements Include: - 5+ years of relevant experience, with a minimum of 2 years in residential property management. A minimum of 3 years in a supervisory role required.
- Proven ability to lead a team of service representatives, including proven success coaching team members to improve performance, and training team members on compliance, renewal, and customer complaint resolution.
- Proven ability to maximize revenue through the design and delivery of data-driven customer loyalty and retention programs.
- Proven ability to perform accounting functions, including managing delinquent accounts, implementing appropriate collections procedures, and verifying transactions against audit trail and ledgers.
- Demonstrated ability to interpret and analyze data, identify trends, and use data to connect operational and administrative activities to overall business strategies.
- Demonstrated ability to organize individual and team activities to ensure operations are highly productive and meet or exceed business goals.
- Demonstrated ability to professionally interact and relate to individuals with diverse backgrounds, including the ability to effectively resolve escalated customer concerns involving complex or sensitive matters.
- Computer proficiency, including working knowledge of word processing, spreadsheet, and database software.
- Valid driver's license and use of personal vehicle required.
- Ability to work weekend and evening hours, as needed.
- Ability to travel up to 25% of time.
Competencies: - Customer Focus - Prioritizes and takes action on the needs of both internal and external customers. Designs and delivers products and services with the customer experience top of mind.
- Teamwork and Collaboration - Capable of working well with others both on the team and cross-functionally to achieve individual goals, team goals, department goals, and/or organizational goals. Values diverse perspectives and working with others as a way to achieve the best output possible.
- Problem Solving and Decision Making - Uses critical thinking to evaluate problems, gather information, understand causes, and identify best possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations.
- Resilience - Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity.
- Creativity and Innovation - Thinks beyond the confines of traditional models to recognize opportunities and find new and better ways of doing things. Encourages experimentation and accepts failure as a driver of innovation.
Exceptional Benefits for Exceptional Team MembersThe salary range for this position is estimated to be $85,000 to $95,000 per year, depending on experience, skills, qualifications, and work location. This position is eligible for a discretionary target incentive of up to 15% of the base salary.
As a company striving to be the best place to work, we want to ensure an environment of collaboration, inclusion and learning exists throughout all teams, locations and divisions. To support our team members, we offer a benefits package that is generous and flexible enough to meet you where you are today and tomorrow.
Corvias employees are eligible for:
- A choice between two benefit-rich medical, dental and vision plans
- 401(k) with immediate 100% vesting and up to a 4% contribution match
- Generous paid time off that increases throughout your career
- 12 paid holidays
- Paid time off to volunteer
- 100% paid life and AD&D insurance
- Company paid short-term and long-term disability coverage
- Parental Leave
- Military Leave
- Flexible Spending Accounts (Health and Dependent Care)
- Complimentary Employee Assistance Program
- Tuition reimbursement to support growth and development
