The Resident Maintenance Manager (RMM) is responsible for all occupied maintenance operations and related expense management within a district. This position directly supervises Field Maintenance Technicians and Resident Maintenance. The RMM leads the end-to-end occupied maintenance process-from maintenance request intake and assessment through assignment, vendor scheduling, and resolution- to ensure timely, efficient, and high-quality service. Key responsibilities include driving resident satisfaction, meeting occupied maintenance operational KPIs, leveraging data and reporting to drive operational decision-making, and owning the financial performance of assets, to ensure maintenance work meets company standards for cost, efficiency, quality and timeliness.

Responsibilities:

• Lead and support a district maintenance team, including hiring, onboarding, training, and ongoing coaching.
• Oversee daily occupied maintenance operations, including issue intake, work assignment, vendor coordination, and timely completion.
• Monitor operational KPIs, resource usage, and asset financials to support efficient and cost-effective performance.
• Ensure company systems, procedures, and maintenance standards are followed consistently.
• Communicate goals, expectations, and metrics to guide team performance and service quality.
• Support quality control efforts through work reviews, training, and adherence to maintenance standards.
• Assist with escalations and help resolve maintenance issues promptly.
• Collaborate with vendor partners and internal teams to support compliance, scheduling, and operational needs.
• Lead routine meetings to address seasonal trends and business needs.
• Conduct field-based training, ride-alongs, inventory checks, and storage room inspections.

Requirements:

• High school diploma or GED required.
• Bachelor's degree or technical certification is preferred.
• Minimum five (5) years of progressive operations or multi-unit leadership experience required with hands-on experience with basic hand tools and power tools.
• Scheduling, dispatching, or resource allocation experience strongly preferred
• Valid driver's license required.
• Strong understanding of property maintenance or property management.
• Working knowledge of residential maintenance operations, including general familiarity with maintenance tools and equipment.
• Comfortable working with data, reports, and basic financial information such as P&L statements.
• Proficiency in Microsoft Office (Word, Excel, Outlook) required.
• Working knowledge of OSHA safety standards preferred.
• Strong leadership, communication, and problem-solving skills.
• Lift/carry: 50 pounds to waist height, 50 pounds to shoulder height, 20 pounds above the head.

Compensation
The anticipated pay range/scale for this position is $80,155.00 to $100,182.00 Annually. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience.

Additional Compensation
This position is eligible to receive quarterly bonus payments.

Perks and Benefits

Employees have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and a tuition reimbursement program. The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.

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