Summary: The Area Reservations Manager leads the Reservations function and supports Revenue performance by controlling room inventory and distribution strategy for the Grand Hyatt Seattle, Hyatt Regency Seattle, and Hyatt at Olive 8. This hands-on leader coordinates the Group reservations and Sales process, monitors group pickup and partners with Revenue Management and Events to maximize occupancy and revenue. The role also oversees Reservations standards, system accuracy, and the training and development of Reservations colleagues and all related Reservation responsibilities to deliver a responsive, reliable guest experience.
The salary range for this position is $80,169 to $103,300. Decisions regarding individual salaries will be based on a number of factors, including experience, qualifications, and education. Benefits • Medical & Vision insurance for you and your dependents
• Dental Insurance
• 401(k) & Retirement Savings Plan (RSP)
• Basic Life Insurance
• Short Term Disability Insurance
• New Child Leave & Adoption Assistance
• Paid Time Off
- 10 days (80 hours) vacation earned upon completing 1-4 years of service
- 15 days (120 hours) vacation earned upon completing 5-9 years of service
- 20 days (160 hours) vacation earned upon completing 10+ years of service
- (2) Floating Holidays per year
- (6) Paid Holidays per year
- Compassionate Leave
- Jury Duty Leave
- Seattle Paid Sick & Safe Time
- Extended Illness Days - unused sick and safe time in excess of 72 hours converted to Extended Illness Days at the end of each calendar year
Perks • Employee Assistance Program
• Free Uniforms and Cleaning of your Uniform
• Discounted parking
• Discounted Rooms at any participating Hyatt location starting on your first day of employment
• Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service
• Free colleague meals during shift
• Hyatt Colleague discount program
• Tuition Reimbursement
• ORCA Pass subsidy
Qualifications: - A true desire to satisfy the needs of others in a fast paced environment
- Refined verbal and written communication skills
- Must be proficient in general computer knowledge
- Must have previous experience with forecasting and revenue management.
- Must have extensive experience with customer service.
- 2+ years Hotel Reservations experience preferred
- Knowledge of Hyatt's reservation systems and procedures preferred
