We are looking for a Research Manager to join the Customer Experience team at Outset! In this role, you will act as a trusted advisor to our customers, able to provide both product and research expertise. You'll guide customers from research question to insight, helping them turn complex feedback into clear, actionable direction. **Responsibilities** - Own customer relationships end-to-end, acting as a true research partner (not just a point of contact) - Independently scope, design, and run research projects-from concept testing and usability to market exploration-using our AI platform - Turn qualitative and quantitative data into clear, actionable insights customers can actually use - Lead customer meetings, onboardings, and training sessions (pre- and post-sales) with confidence - Create research and product-focused content, documentation, and enablement materials - Work closely with Sales, Customer Success, Product, and Engineering to turn feedback into product and business impact - Move fast, experiment often, and push projects over the finish line with a strong sense of ownership **Qualifications** - 5+ years in research, insights, or strategy roles, with strong qualitative research experience - Comfortable owning projects and client relationships independently in a fast-moving environment - Strong at synthesizing messy data into sharp stories, decks, and dashboards - Fluent in both numbers and narratives-and know when to use each - Clear, confident communicator with execs and day-to-day users alike - Curious, scrappy, and biased toward action-you figure things out and get them done