Bachelor's degree in Engineering, Business, Operations, or related field; advanced degree preferred.
7-12+ years of progressive experience in operations, engineering, or process improvement, including 3-5+ years in leadership roles.
Proven experience in designing and scaling pilots and innovation programs with measurable outcomes.
Strong analytical skills, capable of using KPIs and ROI analysis for decision-making.
Experience in creating standardized processes for sustained operational performance.
Responsibilities
Own the end-to-end R&D pipeline, managing initiatives based on impact and feasibility.
Lead structured testing programs with clear hypotheses and success metrics.
Analyze data from pilots to inform decisions on scaling or discontinuing initiatives.
Translate validated concepts into scalable processes and tools in collaboration with teams.
Monitor post-launch performance and refine solutions based on feedback.
Lead and develop the R&D team, setting strategic priorities and coaching performance.
Benefits
Standard full-time employee benefits package.
Quarterly bonus potential based on initiative outcomes.
Full Job Description
Pay and Perks:
Compensation: $105k - $120k; quarterly bonus potential based on initiative outcomes.
Standard full-time employee benefits package.
About the Role:
HQ required, this is not a remote position.
Own the end-to-end R&D pipeline, managing intake, prioritization, and sequencing of innovation, tool development, and process improvement initiatives based on impact, feasibility, ROI, and strategic fit.
Lead the design and governance of structured testing programs, establishing clear hypotheses, success metrics, data standards, and disciplined pilot execution across field operations.
Analyze pilot results and operational data to deliver clear recommendations on whether initiatives should scale, improve, pause, or be discontinued.
Translate validated ideas into scalable field processes, tools, and rollout plans in partnership with operations and training teams to drive adoption and consistency.
Monitor post-launch performance, adoption, and feedback to refine solutions and ensure sustained results.
Lead and develop the R&D team, setting priorities, coaching performance, and shaping the long-term strategy and capabilities of the function.
What We're Looking For:
Bachelor's degree in Engineering, Business, Operations, or related field required; advanced degree preferred.
7-12+ years of progressive experience in operations, engineering, process improvement, or related fields, including 3-5+ years leading teams.
Proven ability to design, test, and scale pilots, innovation programs, and process improvements that deliver measurable results.
Strong analytical and business judgment skills with experience using KPIs, data, and ROI analysis to prioritize decisions and opportunities.
Demonstrated success building and implementing standardized processes that drive consistency, adoption, and long-term operational performance.
Effective leader and communicator who can influence cross-functional teams, solve complex problems, and lead change across field and corporate environments.
