Job DescriptionThe Opportunity The Property Claims Representative is responsible for handling moderate to complex personal and commercial property insurance claims from initial notice through resolution. This role involves investigating claims, confirming policy coverage, coordinating with customers and vendors, processing payments, and managing salvage and subrogation activities. The ideal candidate has strong property claims adjusting experience, excellent communication and organizational skills, and the ability to provide exceptional customer service in a fast-paced environment. Bilingualism in French and English and an AMF Loss Adjuster License (5) are required. This position is well suited to a collaborative professional who thrives in a dynamic environment and is committed to delivering efficient and fair claims resolutions.
What to Expect - Reporting to a Team Leader, you will be responsible for investigating and handling property claims submitted by insured customers.
- Provide prompt, courteous, reliable, and fair claims service to both internal and external customers.
- Manage property claims by phone through to resolution.
- Clearly explain the entire claims process to customers in an easy-to-understand manner.
- Determine whether a claim is covered under the customer's insurance policy.
- Ensure all claims are handled promptly and efficiently.
- Work collaboratively with customers and preferred vendors to determine the best approach for resolving claims.
- Maintain detailed claim files by entering relevant information into the appropriate electronic systems.
- Process claim payments within established authority limits.
- Initiate recovery and subrogation procedures for assigned claims.
- Achieve annual assigned claims targets while demonstrating our core values and meeting competency expectations.
What you Bring- Minimum 3-5 years of property claims adjusting experience
- Must hold an AMF Loss Adjuster License (5)
- Must be bilingual (French and English)
- Customer-focused, with a passion for delivering exceptional service and creating positive customer experiences.
- Adaptable and versatile, with the ability to manage a variety of tasks and priorities in a fast-paced environment.
- Collaborative team player who builds strong relationships and contributes to a positive work environment.
- Preference will be given to candidates with related business experience, particularly in commercial
- Ability to navigate through numerous screens quickly and efficiently
- Effective written and verbal communication, analytical, organizational and interpersonal skills
- Professional, friendly and courteous in all interactions, with both customers and co-workers
- Able to perform well in a busy environment and remain calm under pressure
Salary Range: $82,000- $90,000
High degree of proficiency with English required to service customers, both internal to the company and external, across Canada.
Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.
This position is being posted to fill an existing vacancy.
Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" - they're essential to our success.
What's in it for you?- Hybrid work schedule for most roles
- Company share ownership program
- Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services
Go ahead and expect a lot - you deserve it.#LI-Hybrid
We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It's better here.
