As a Repair and Troubleshoot Supervisor, you will lead a team of troubleshoot and repair personnel of product failures for the EFA 5G Smart Factory, your function to support volume production and NPI activities. You will be responsible for overseeing the daily operations of the repair and troubleshooting team. This role involves ensuring timely and efficient resolution of technical issues, maintaining high-quality repair standards, managing a team of technicians, and implementing continuous improvement initiatives to optimize the repair processes. The ideal candidate will have a strong technical background, excellent leadership skills, and the ability to prioritize and manage multiple tasks-paced environment. This is 2nd shift (nights)

What you will do:

• Lead, train, and mentor a team of repair technicians, ensuring they are skilled and up-to-date with the latest repair techniques while fostering a positive work environment and adherence to safety guidelines.
• Establish and modify processes to improve repair efficiency, reduce downtime, and increase team productivity, while implementing best practices, troubleshooting techniques, and new technologies.
• Delegate work responsibilities, conduct regular performance reviews, provide constructive feedback, and perform monthly one-on-ones to set yearly goals and key performance indicators (KPIs) for team members.
• Ensure all repairs meet quality standards through quality control checks, resolving any issues related to repair quality, and supporting product troubleshooting and repair efficiencies.
• Support New Product Introduction (NPI) and Transfer Product Introduction (TPI) initiatives to streamline operations and enhance team performance.
• Provide coaching and complete onboarding for new employees, ensuring they are integrated effectively into the team.
• Manage repair parts inventory, coordinating with internal teams to ensure necessary parts and tools are available and timely replenished.

The skills you bring:

• Associate's degree in a technical field or Bachelor's degree in Engineering (preferred) with 3-5 years of electronics manufacturing experience, including 1-2 years in supervisory roles.
• Proven leadership and team management skills, with experience leading teams and supervising technical personnel in repair or troubleshooting roles.
• Technical knowledge in electronics is preferred, familiarity with troubleshooting at component level and read schematics.
• Excellent problem-solving and communication skills, both written and verbal, to effectively handle complex technical issues.
• Proficiency in using repair tools, diagnostic equipment, and repair management software, along with knowledge of SW tools like Microsoft Excel and Word.
• Self-motivated and committed to delivering high-quality work with strong organizational skills and attention to detail.
• Adaptability and flexibility to thrive in a fast-paced environment, with the ability to work extended or flexible hours when required.

Primary country and city: United States (US) || Lewisville (TX) (Country/ City)

Job details: Line Manager Supply

Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.

Your Pay
The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience.

Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit's objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.

Your Health
Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.

Your Financial Security

We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson's full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson's Stock Purchase Plan.

Your Time
Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee's start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.

Additional Benefits
Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.