Cisco

Renewals Manager

Cisco$103K — $175K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • BA/BS degree or equivalent required
  • 5+ years experience in implementing renewal contracts for software and services
  • Previous sales experience essential
  • Proficient in the end-to-end renewals cycle and contract negotiation
  • Knowledge of customer environment, industry, and Cisco products
  • Experience with CRM tools, particularly Salesforce (SFDC)

Responsibilities

  • Drive growth on Annual Total Revenue (ATR) by identifying expansion opportunities
  • Act as primary contact for field engagement, aligning renewal strategies with customer needs
  • Manage the whole renewal lifecycle, including quote creation and risk mitigation
  • Understand procurement processes and technical details of Cisco solutions to articulate value
  • Perform analytical assessments for optimizing renewal contracts

Benefits

  • High-visibility role with opportunities for career advancement
  • Collaborative work environment with cross-functional teams
  • Opportunity to empower customers in their business transformations
  • Engagement in strategic growth initiatives
  • Access to cutting-edge AI tools for operational efficiency
Full Job Description
The application window is expected to close on: 07/31/2026
Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Your Impact:

The Customer Experience Renewal Manager (RM) is a high-visibility, quota-carrying sales role essential to empowering customers as they transform their businesses through Cisco solutions.

Accountable for owning and implementing a portfolio of renewal contracts of Cisco products and services across an assigned customer account. RM's work with customers, partners and across Cisco teams to develop an end-to-end, deep view of customer requirements and objectives and define a strategy to drive renewals to timely closure, as well as minimize renewals risk and financial attrition.
Key Responsibilities:
  • Strategic Growth & Execution: Drive consistent growth on ATR by identifying expansion opportunities, minimizing financial attrition, and ensuring the timely closure of renewal contracts.
  • Active Field Engagement: Serve as the primary point of contact for the field, fostering collaborative relationships with account teams and partners to align renewal strategies with customer objectives.
  • Portfolio Management & Risk Assessment: Oversee the end-to-end renewal lifecycle, including the supervision of quote creation and the mitigation of contract closure risks.
  • Business Intelligence: Develop a deep understanding of customer and partner procurement processes, alongside technical expertise in Cisco's portfolio to effectively articulate our competitive differentiation.
  • Analytical Assessment: Conduct rigorous process management and financial assessments to optimize renewal outcomes.

Minimum Qualification:
  • BA/BS (or equivalent) and 5 + years of proven experience in Implementing renewal contracts for software and services
  • Previous sales experience
  • Experience in end-to-end renewals cycle including up-sells and close timely contracts for assigned accounts, building quotes, review contract terms, negotiation pricing.
  • You have expanded knowledge of the customer environment, industry, market impact and Cisco footprint.
  • You can implement policies for forecasting, data quality and accuracy
  • Experience with CRM tools i.e. SFDC


Preferred Qualifications:
  • Strong negotiation and interpersonal skills with a proven ability to lead multiple accounts and competing deadlines.
  • Consistent track record of meeting or exceeding sales targets and renewal quotas
  • Advanced proficiency in leveraging AI tools for daily operations, including forecasting, developing customer strategy, conducting competitive analysis, and performing ATR/risk assessments.
  • Demonstrated ability to synthesize data and financial reports, enhanced by AI-driven insights, to identify and upsell renewal opportunities.
  • Outstanding interpersonal skills with the ability to lead multiple accounts and deadlines
  • Diligent with strong follow-up practices
  • Demonstrated ability to synthesize data and financial reports, enhanced by AI-driven insights, to identify and upsell renewal opportunities.

About Cisco

Cisco Careers

Join the vibrant team at Cisco, a global leader in networking and cybersecurity solutions, where innovation and leadership thrive. Cisco offers a plethora of job opportunities that cater to a range of skills and experiences, making it an ideal place for both seasoned professionals and those seeking an internship to jumpstart their career. Work You’ll Do At Cisco, you’ll be part of a culture that values diversity, leadership, and professional growth. Engage in work that matters with a team that combines technology, creativity, and the power of human connection to redefine networking. Cisco’s commitment to innovation isn’t just about technology, but also about transforming the way we work and collaborate. Cisco’s employment philosophy supports career advancement and nurtures a leadership pipeline that is equipped with diversity training and opportunities for growth. Whether you’re applying your skills to drive our latest innovations or using our vast networking capabilities to solve complex problems, at Cisco, every role is impactful. Join Our Dynamic Team Explore job opportunities in areas ranging from engineering to marketing, sales to cybersecurity. Cisco is hiring individuals who are passionate, curious, and ready to drive change. Positions at Cisco offer competitive benefits, a supportive culture, and the chance to work with cutting-edge technology. Internship Programs Kickstart your career with a Cisco internship. Gain invaluable industry experience, enhance your resume, and build professional networks that last a lifetime. Our internships provide hands-on experience and the chance to work on projects that matter. Leadership and Development Cisco is committed to fostering leadership skills and providing employees with the training needed to succeed. Our leadership programs help you develop new skills, manage teams effectively, and lead with confidence. Cisco’s commitment to professional development ensures that your career path is as dynamic as our technologies. Benefits and Culture Cisco understands the importance of a balanced life. Our benefits package is designed to ensure that our team members are healthy, happy, and secure. At Cisco, you’ll find a supportive culture that encourages open communication, teamwork, and mutual respect. Stay Connected Join Cisco’s Talent Network Stay informed about new positions that match your skills and interests. At Cisco, we value the curiosity and unique perspectives of our team members. Subscribe to receive personalized job alerts and insider tips directly from our hiring managers. Explore Cisco Jobs Ready to advance your career at Cisco? Search open positions, prepare your resume, and get ready for an interview that could lead to your next big opportunity. At Cisco, we’re not just filling positions—we’re investing in leaders. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at Cisco.
Learn more about Cisco
Size
79,500 employees
Market Cap
$194.5 billion
Industry
Net Income
$10.1 billion
Founded
2014
5 Year Trend
+1.4%
Revenue
$48 billion
NASDAQ

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