Meet the team behind this journeyAs we scale and mature as an organization, we want to ensure that we don't just renew contracts but that we solidify partnerships with our customers. As a Renewal Success Manager at DeepL, you will be the commercial architect managing the most critical phase of the customer lifecycle, ensuring that the value realized by our customers translates into long-term commercial commitment.
Your responsibilities- Strategically lead the renewals process for some of our most critical and most complex customer engagements aligning customer health and usage with our pricing models and growth oriented contracts.
- Design pricing models and multi-year agreement that reward adoption and pave the way for future expansion.
- Navigate the 'procurement maze', leading negotiations with legal, finance and ensuring all terms are aligned with our Deal Desk standards.
- Partner closely with Customer Success Managers, Account Executives and wider Go to Market organization to ensure alignment on the customer journey.
- Maintain forecast accuracy for your region ensuring that "on-time" isn't just a goal-it's the standard.
- Work with our Global Systems Integrators (GSIs) and Partners to ensure our renewal strategy aligns with the customer's broader digital transformation.
Qualities we look for- Proven success in a commercial renewal role within a SaaS or AI organisation.
- A commercial mindset and ability to tell a compelling value narrative for our customers.
- Knowledge of LAER customer success framework, quota to cash and other pricing levers.
- Strong collaboration with Customer Success, Account Executives and wider Go to Market organization.
- Highly structured approach and operational framework for renewal lifecycle.
- Skilled at negotiating with procurement, finance, legal and other stakeholders from within customer organizations, protecting margins whilst fostering long term relationships.
- Fluent in English (French / Spanish or Portuguese would be a bonus)
What we offer- Diverse and internationally distributed team: joining our team means becoming part of a large, global community with people of more than 90 nationalities. We're more than just colleagues; we're a group of professionals with a shared mission to connect diverse cultures. Our global presence is growing-we've doubled in size nearly every year, with our employees based in the UK, Germany, the Netherlands, Poland, the US, and Japan, and we continue to expand our network.
- Open communication, regular feedback: as a language-focused company, we value the importance of clear, honest communication. We value smooth collaboration, direct and actionable feedback, and believe that leading with empathy and growth mindset makes us better together.
- Hybrid work, flexible hours: we offer a hybrid work schedule, with team members coming into the office twice a week. This allows you to engage directly with your team and experience the unique energy of our workspace, while still enjoying the flexibility and comfort of working from home. With flexible working hours and trust in your productivity, we are in sync with your team's general locations and time zones to foster effective and seamless collaboration.
- Virtual Shares - An ownership mindset in every role. We believe everyone should share in our success, and that's why every employee receives Virtual Shares, linking your contribution directly to DeepL's growth and rewarding you with a stake in our future.
- Regular in-person team events: we bond over vibrant events that are as unique as our team, from local team and business unit gatherings, to new-joiner onboardings, to company-wide events that bring us all together-literally.
- Monthly full-day hacking sessions: every month, we have Hack Fridays, where you can spend your time diving into a project you're passionate about and get the opportunity to work with other teams-we value your initiatives, impact, and creativity.
- 30 days of annual leave: we value your peace of mind. With 30 days off (excluding public holidays) and access to mental health resources, we make sure you're as strong mentally as you are professionally.
- Competitive benefits: just as our team spans the globe, so does our benefits package. We've crafted it to reflect the diversity of our team and tailored it to align with your unique location, to ensure you feel supported every step of the way.
