We are seeking a highly experienced and adaptable Product Owner to support a dynamic team of UX Designers, and Product Designers, Copywriters, and UX Researchers in delivering exceptional digital banking experiences. This role requires a strategic thinker with strong execution skills, capable of managing multiple product streams and navigating complex stakeholder environments. You will be responsible for owning, prioritizing and managing product backlogs across a few concurrent digital products, including:
• 2 web banking platforms (Personal & Business)
• 2 mobile banking apps (Personal & Business)
• The company's public-facing website and regulatory initiatives (e.g., regulatory compliance, marketing content, cookie consent, CCPA "Do Not Sell" features, etc.)
• NEW Project(s) for the company's Entertainment clients (i.e. these are considered client-facing apps)

You will also collaborate closely with Product Design and UX teams (7 Designers, 2 Copywriters, 2 UX Researchers) to refine features, identify gaps, and ensure alignment across all touchpoints. You will serve as the primary intake POC for product requests, managing a few active queues and negotiating scope and timelines with stakeholders. In addition, you will facilitate daily stand-ups, identify blockers, and ensure requirements are complete and actionable, work in lockstep with Product Managers to review upcoming work, prioritize features, and define scope for future initiatives. You will be responsible for driving requirement gathering by proactively engaging with technical partners and stakeholders to resolve open questions, lead the backlog refinement sessions and ensure stories are well-defined, estimated, and ready for development.

ADDITIONAL RESPONSIBILITIES:
- Define and prioritize design backlog: Own the design-related backlog, including features, epics, user stories, and design debt. Prioritize items based on user value, business objectives, and technical feasibility, working closely with the Product Manager and tech leads.
- Translate vision into requirements: Collaborate with UX researchers and UI/UX designers to translate customer needs and high-level product strategy into clear, detailed, and actionable design requirements for the development team.
- Manage the design system: For companies with a dedicated design system, you will own the product roadmap for that system. This includes ensuring its components and guidelines effectively serve design and development teams and support a consistent user experience.
- Provide a single source of truth: Act as the ultimate decision-maker on design requirements, ensuring the development team has a single, clear point of contact for questions about product design.
- Guide the design process: Facilitate collaboration between designers and the development team. Guide story creation, help break down complex design features, and use techniques like Behavior-Driven Development (BDD) to ensure clear acceptance criteria.
- Participate in Agile events: Actively engage in sprint planning, backlog refinement, sprint reviews, and team retrospectives, providing the design perspective and accepting completed design-related stories.
- Analyze and iterate: Use customer feedback, user interviews, and data analytics to test design assumptions and continuously evolve the product's design. Share these insights with the wider team

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Required Skills & Experience
- 5+ years of experience as a Product Owner, supporting Product Design and UX teams
- Experience working in Agile environments, specifically within the SAFe methodology
- Knowledge of the digital product lifecycle and the process and workflows of it
- Experience managing a team backlog and have exceptional ability to prioritize and manage multiple workstreams (priorities from backlog will come the Product Managers)
- Must be adaptable
- Ability to synthesize feedback from multiple sources and drive consensus
- Proficiency in Jira and Confluence
- Comfortable working in fast-paced, high-volume environments
- Excellent communication and diplomatic negotiation skills

Nice to Have Skills & Experience
- Banking/Financial Services experience (digital) is highly preferred
- Familiarity with regulatory and compliance-driven product work

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.