Remote Deskside Support Manager
Remote Deskside Support ManagerJob Type: Full-Time, Remote
Schedule: Monday-Friday, Flexible Business Hours
Compensation: $50.00-$75.00 per hour (based on experience and qualifications)
Position SummaryWe are seeking a highly organized and experienced Remote Deskside Support Manager to oversee and coordinate end-user technical support operations across the organization. The ideal candidate will lead support teams, manage service delivery, ensure timely issue resolution, and maintain high levels of customer satisfaction while supporting a remote workforce.
Key Responsibilities- Manage and supervise deskside and end-user support personnel.
- Oversee incident, problem, and service request management processes.
- Monitor service desk performance metrics and implement continuous improvement initiatives.
- Coordinate hardware and software deployment, maintenance, and lifecycle management.
- Ensure compliance with company IT policies, security standards, and procedures.
- Collaborate with internal departments and external vendors to resolve technical issues.
- Develop and maintain support documentation, knowledge bases, and standard operating procedures.
Qualifications- Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
- 1+ years of IT support experience, including supervisory or management experience.
- Strong knowledge of Windows, Microsoft 365, Active Directory, endpoint management, and remote support tools.
- Experience with IT Service Management (ITSM) platforms.
- Excellent communication, organizational, and leadership skills.
- Ability to manage multiple priorities in a fast-paced environment.
Benefits- Competitive hourly compensation
- Flexible remote work environment
- Paid training
- Paid time off and company holidays
- Health, dental, and vision insurance (where applicable)
- Professional development opportunities
- Retirement savings plan options
Work Authorization RequirementsApplicants must meet all of the following requirements:
- Must currently reside in the United States.
- Must be legally authorized to work in the United States.
- Applications from individuals residing outside the United States will not be considered.
- Sponsorship for employment authorization is not available for this position.
- Applicants may be required to provide documentation verifying their eligibility to work in the United States upon hire.
