WVU Medicine

(Remote) Assistant Director - Information Technology Services

WVU Medicine • $95K — $115K *
US-AnywhereRemote in Morgantown, WV
Education, Government & Non-Profit
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Information Systems, Management Information Systems, Education, or related field
  • 6+ years of experience with Learning Management Systems including assessment and integration
  • Supervisory experience with project management and organizational skills
  • Operational leadership in administration of Learning Management or similar environments
  • Experience conveying technical information to non-technical audiences, ideally in a higher education context

Responsibilities

  • Manage and mentor a team of technical professionals in daily operations
  • Allocate resources effectively to meet project goals
  • Maintain effective relationships with ITS teams for superior service delivery
  • Act as Subject Matter Expert on assigned projects and customer engagement
  • Ensure adherence to best practices in learning application services
  • Utilize ITS programs and policies for effective application delivery
  • Review service requests and allocate appropriate resources

Benefits

  • Remote work opportunity
  • Professional development opportunities
  • Supportive learning environment
  • Access to higher education resources
  • Flexible working arrangements
Full Job Description
Description

The Department of Information Technology Services at West Virginia University is currently accepting applications for a (Remote) Assistant Director.

About the Opportunity

Reporting to the Director of Teaching and Learning Applications, the Assistant Director of Teaching and Learning Applications will provide leadership and vision for supported applications within the WVU ITS portfolio. The Assistant Director provides daily operational oversight of a team of technical professionals. This includes assisting in budgeting, resource planning, and the creation of policies, procedures, and standards for supported and expanding Teaching and Learning services. The Assistant Director is responsible for appropriately allocating resources and, in conjunction with leadership, prioritizing work to align with strategic priorities. The Assistant Director works extensively with all stakeholders to maintain the highest level of service delivery and satisfaction.

What You'll Do

  • Manages and mentors the Teaching and Learning Applications daily operational team including task management, recruitment, evaluation, training, motivation, and staff development for employees in this unit.
  • Ensures assigned resources are appropriately allocated to effectively accomplish assigned projects and tasks.
  • Maintains effective working relationships with all ITS teams to provide efficient and exceptional learning environments to support our customer experience.
  • Serves as the Subject Matter Expert on assigned projects and ensuring the team is properly engaging with and meeting expectations of customers.
  • Ensures adherence to standardized approaches across Teaching and Learning supported applications and integrations to include, but not limited to, best practices in learning application services administration, support, documentation and implementation.
  • Engages the use of ITS programs, policies, and best practices to ensure delivery and support of Teaching and Learning applications.
  • Regularly reviews and evaluates service requests from institutional project and task stakeholders to determine appropriate resources for implemented or expanded learning portfolio solutions.
  • Maintains high working knowledge of vendor relationships to support customer experience.
  • In conjunction with the Director, establish and implement goals, objectives, policies, and operational procedures, monitor and evaluate learning application service effectiveness and effect improvements as required.
  • Assists the Director in establishing, maintaining, and being accountable to learning application needs across institution.
  • Assists the Director in establishing, maintaining, and being accountable to learning administration standards, update monitoring of integrated platforms and regular review and evaluate usage for both short and long-term effectiveness to support institutional needs.


Qualifications

  • Bachelor's degree in Information Systems, Management Information Systems, Education, and/or a related field
  • A minimum of six (6) years of experience in the following:
    • Practical, on-the-job experience in administering Learning Management Systems including assessment, consultation, integration development and governance.
    • Experience in supervisory project management, organizational and leadership skills which may be acquired through practical experience, though not necessarily gained in the information technology field.
    • Practical, daily operational lead experience in administration and support of Learning Management or similar environments and integrated learning solutions.
    • Experience communicating technical information to a non-technical audience. Strong preference for individuals with experience in a higher education setting supporting faculty, staff, and students.
    • Experience in instructional integration strategies including researching and matching technical learning solutions to institutional technical learning needs.
  • Any equivalent combination of related education and/or experience will be considered.
  • All qualifications must be met by the time of employment.


Knowledge, Skills, and Abilities

  • Exceptional time management and organizational skills.
  • Demonstrated high level of project management and consulting skills.
  • Demonstrated expertise in Learning Management Systems, or similar applications, including design, testing, research of industry standards and enhancement suggestions.
  • Demonstrated excellence in written and verbal communication, collaboration, and team building skills. Professional level writing, editing, and oral communication skills are required, including the ability to present technical materials to a large, non-technical audience.
  • Demonstrated ability to prepare clear, concise and thorough documentation, reporting and knowledge base data with the ability to justify approach used, resolve complex issues, explain and/or train staff on technical features of an application and/or process.
  • Demonstrated ability to express learning management requirements to clients as well as collect and analyze user information, statistics and feedback relating to institutional academic needs.
  • Technical knowledge of Learning Tools Interoperability (LTI) integration and supported learning tools.
  • Knowledge of people insight platforms to lead and enhance learning related and client feedback initiatives.
  • Maintains effective working relationships with students, faculty and staff.
  • Demonstrated ability with enterprising, diplomatic and proactive problem solving and team management skills.
  • Ability to work with minimal supervision and follow projects through to completion, manage multiple project tasks with ability to analyze priority requirements.
  • Outstanding people skills, including positive attitude, customer service orientation, the ability to deal effectively with difficult people, the ability to assess politically sensitive issues and respond appropriately, the ability to interact with people at the highest professional levels, and appropriate communication with people from other cultures. Demonstrated ability to work and communicate in challenging and stressful situations.
  • Demonstrated ability to interface with technology and related tools for optimal student engagement.
  • Ability to moderately travel for meetings and/or training.
  • Microsoft Office suite proficiency.

About WVU Medicine

West Virginia University Health System is a non-profit organization that offers a full range of healthcare services.

WVU Medicine Careers

There has never been a better time to explore the diverse job opportunities at WVU Medicine, the premier destination for top-tier healthcare professionals. As the largest healthcare provider in West Virginia, WVU Medicine is at the forefront of medical innovation and patient care.

Work You’ll Do

Join WVU Medicine’s esteemed team to assist in transforming healthcare across the region. This is an opportunity to be part of a culture that values growth, leadership, and professional development. Engage in meaningful work that makes a difference, leveraging the latest in medical technology and practices. WVU Medicine positions itself uniquely at the nexus of patient care, research, and education, making it a pivotal platform for career advancement in the healthcare industry.

WVU Medicine Job Opportunities

The team is actively building a robust employment infrastructure to support some of the most well-known communities in healthcare. WVU Medicine offers a variety of positions, from clinical roles to administrative support, ensuring a fit for a wide range of skills and interests.

Innovate and Lead

At WVU Medicine, innovation isn’t just a buzzword—it's a practical part of daily operations. The company is home to a dynamic team of over 20,000 dedicated professionals who bring groundbreaking medical treatments and technologies to life.

Cultivate Your Career

WVU Medicine is committed to fostering a workplace where every team member can thrive. Employees enjoy comprehensive benefits, diversity training, and numerous channels for professional growth through leadership development programs and internships.

Explore WVU Medicine

From implementing advanced electronic medical records to enhancing patient care protocols, WVU Medicine is a leader in healthcare innovation. The company’s commitment to excellence is evident in its proactive approach to healthcare challenges and its continuous pursuit of improvement.

The WVU Medicine Experience

WVU Medicine’s collaborative environment is ideal for those who are driven to excel in their careers and make a significant impact in healthcare. The company’s emphasis on teamwork and networking creates a strong foundation for personal and professional development.

Stay Connected

Join the Team

Discover open positions that match your skills and interests. WVU Medicine is looking for passionate, curious, and solution-driven team players. Search WVU Medicine jobs and find where your expertise is needed most.

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Learn more about WVU Medicine
Size
10,001 employees
Industry
Hospitals & Medical Centers
* Ladders Estimates

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