Notice: This is an on-site role based in San Francisco, California. Relocation is required, and we're happy to discuss timing and support during the process.
What you'll do- Host calls with customers to help them onboard, learn best practices, educate them about new features, etc.
- Help stand up a customer success motion and everything that comes with it
- Work with engineering to build tooling and process, and convey product feedback.
- Build scalable ways of educating customers about new features, like holding webinars, writing content, and other creative ideas
- Identify customers who are not using the product as expected and engage with them
- Dogfood Pylon for our customer success processes
- You'll be turned to for feedback and suggestion on features to add into the product!
Requirements- Located in (or will relocate to) San Francisco and excited about working in-person
- Comfortable regularly interacting with customers over chat and video
- Able to dive deep into a customer's use case and business and recommend solutions to them
- Organized and hard working
- An interest in tinkering with the product and imagining new workflows
- Major bonus: able to create and play with data dashboards in analytics tools
Our perks Fully covered medical, dental, and vision insurance for employees
401(k) retirement plan
🚆 Commuter benefits
Parental leave
14 company holidays + unlimited PTO
Annual offsite
Lunch, dinner, and snacks at the office
🏋 Fitness stipend
More about PylonFunding: Series B led by a16z and BCV ($51M total raised)
Founders: Advith Chelikani, Robert Eng, and Marty Kausas
Team: Currently 90+ and growing!
