U.S. Bank

Reliability Observability Engineer 2

U.S. Bank • $86K — $101K *
Charlotte, NC 28269In-Person
Information Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent work experience
  • 4-5 years in business/risk analysis, IT Service Management, production support, or application development
  • Expertise in Observability Engineering or SRE
  • Strong knowledge of SLIs, SLOs, and customer journey monitoring
  • Hands-on experience with APM, RUM, and telemetry frameworks
  • Proficiency with tools like Datadog or Splunk
  • Solid understanding of distributed systems and cloud platforms.

Responsibilities

  • Lead observability strategy aligned with business outcomes
  • Define, implement, and govern SLIs, SLOs, and reliability metrics
  • Design scalable observability architectures and monitoring frameworks
  • Establish observability governance for monitoring assets
  • Collaborate with cross-functional teams to ensure application reliability
  • Develop and optimize service health dashboards and reports
  • Analyze telemetry data to improve detection accuracy and reduce alert fatigue
  • Provide technical leadership on observability best practices.

Benefits

  • Healthcare (medical, dental, vision)
  • Basic and optional term life insurance
  • Short-term and long-term disability coverage
  • Pregnancy disability and parental leave
  • 401(k) with employer-funded retirement plan
  • Paid vacation (2-5 weeks based on tenure)
  • Up to 11 paid holidays annually
  • Adoption assistance
  • Sick and Safe Leave accruals (1 hour for every 30 worked up to 80 hours).
Full Job Description
Job Description
Job Description

Key Responsibilities

  • Lead Observability Strategy across critical customer journeys, aligning monitoring capabilities with business outcomes, reliability goals, and customer experience.

  • Define, implement, and govern SLIs, SLOs, Error Budgets, and Reliability Metrics for enterprise applications and services.

  • Design and maintain scalable Observability Architectures, including telemetry instrumentation, monitoring frameworks, tagging standards, and alerting models.

  • Establish Observability Governance for dashboards, alerts, synthetic monitoring, telemetry standards, and lifecycle management of monitoring assets.

  • Partner with Product, Engineering, SRE, and Operations teams to ensure production readiness, application instrumentation, and reliability measurement.

  • Develop and optimize Service Health Dashboards and Reporting that provide visibility into availability, latency, customer impact, dependency performance, and SLO compliance.

  • Analyze telemetry data, incidents, alert history, problem records, and performance trends to identify gaps, reduce alert fatigue, and improve detection accuracy.

  • Provide technical leadership and mentorship on Distributed Tracing, Logging, Metrics, Synthetic Monitoring, Application Performance Monitoring (APM), Real User Monitoring (RUM), and Alert Governance best practices.

Basic Qualifications
- Bachelor's degree, or equivalent work experience
- Four to five years of relevant work experience in business and risk analysis, IT Service Management, production support, product/project management, or application development
 

Preferred Skills/Experience

  • Expertise in Observability Engineering, Site Reliability Engineering (SRE), or Reliability Engineering.

  • Strong knowledge of SLIs, SLOs, Error Budgets, and Customer Journey Monitoring.

  • Demonstrated ability to understand stakeholder needs and guide the development of reliability requirements for large, complex multi-system products.

  • Hands-on experience with APM, RUM, synthetics, monitoring, logging, tracing, and telemetry frameworks.

  • Proficiency with Datadog, Dynatrace, Splunk, Grafana, Prometheus, New Relic, Elastic, or OpenTelemetry.

  • Experience building, standardizing, and tuning operational dashboards and actionable alerts that communicate service health, customer impact, dependency health, performance trends, failure conditions, severity, ownership, routing, and runbook linkage.

  • Strong understanding of distributed systems, microservices, cloud platforms, and Kubernetes.

  • Ability to leverage incident analysis, RCA, and performance data to drive reliability improvements.

  • Excellent stakeholder management, communication, and technical leadership skills.

Location expectations 
This role requires working from a U.S. Bank location three (3) or more days per week.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

  • Healthcare (medical, dental, vision)

  • Basic term and optional term life insurance

  • Short-term and long-term disability

  • Pregnancy disability and parental leave

  • 401(k) and employer-funded retirement plan

  • Paid vacation (from two to five weeks depending on salary grade and tenure)

  • Up to 11 paid holiday opportunities

  • Adoption assistance

  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

 

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $86,360.00 - $101,600.00

About U.S. Bank

U.S. Department of the Treasury is a government agency responsible for promoting economic prosperity and ensuring financial security. The department is responsible for a wide range of activities such as advising on economic and financial issues, encouraging sustainable economic growth, and fostering improved governance in financial institutions.

U.S. Bank Careers

Join the dynamic team at U.S. Bank, one of the nation's top banking institutions, where your career journey is as promising as the services we provide to our customers. At U.S. Bank, we are committed to fostering a culture of innovation, leadership, and diversity that is unmatched in the industry.

Explore Job Opportunities and Growth

At U.S. Bank, we offer a variety of job opportunities that cater to a range of skills and professional interests. Whether you are looking for a position in finance, technology, customer service, or management, U.S. Bank is hiring talented individuals who are eager to contribute to our mission and grow with us.

Internship Programs

Kickstart your career with U.S. Bank’s internship programs. These opportunities are designed for ambitious students who want to gain hands-on experience and develop essential skills in a real-world setting. Our internships provide a platform to engage with experienced professionals and explore potential career paths within the company.

Benefits and Employment Perks

Choosing a career at U.S. Bank means more than just employment. We offer comprehensive benefits designed to enhance your life and well-being. From health and wellness programs to retirement plans, we ensure our team members are supported both personally and professionally.

Our Commitment to Diversity and Inclusion

Diversity and inclusion are at the core of our values at U.S. Bank. We are dedicated to creating an environment where all employees feel valued and included. Our diversity training programs are part of our commitment to an inclusive workplace, where everyone can thrive.

Leadership and Professional Development

Leadership at U.S. Bank is about more than guiding teams – it's about inspiring them. We invest in leadership training and professional development programs that help our employees become the best in their fields. By fostering a culture of learning and growth, we prepare our team members to take on new challenges and leadership roles.

Networking and Innovation

Networking at U.S. Bank goes hand in hand with innovation. Our employees are encouraged to connect with colleagues and industry leaders through various networking events and professional groups. This collaborative environment fuels innovation and allows us to stay ahead in a competitive industry.

Join Our Team

Are you ready to take the next step in your career? Explore the open positions at U.S. Bank and find where your skills and passions align with our needs. Prepare your resume, sharpen your interview skills, and get ready to join a team where your career can flourish.

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Stay ahead in your career with U.S. Bank – where your growth is our priority.
Learn more about U.S. Bank
Size
68,796 employees
Market Cap
$66.2 billion
Industry
Finance & Insurance
Net Income
$4.9 billion
5 Year Trend
+0.5%
NASDAQ
USB
* Ladders Estimates

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