Cisco

Relevance Engineer - Enterprise Search & AI North Carolina Hybrid

Cisco$118K — $160K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, Information Retrieval, Data Science, or related field with 5+ years of experience in search engineering or relevance optimization.
  • 3+ years of hands-on experience designing and operating Elasticsearch in production environments.
  • Demonstrated experience tuning search relevance including ranking and scoring models.
  • Experience working with large-scale structured and unstructured data sets.
  • Proficiency in Python, Java, or a similar programming language.

Responsibilities

  • Architect and optimize hybrid retrieval systems using Elasticsearch and semantic embeddings.
  • Develop and tune relevance models utilizing query analytics and behavioral signals.
  • Integrate Generative AI with traditional information retrieval for more intelligent search experiences.
  • Implement and refine Retrieval-Augmented Generation (RAG) pipelines for enterprise data.
  • Collaborate with AI engineers and product teams to measure search quality improvements.

Benefits

  • Opportunity to work on cutting-edge technologies in AI and search systems.
  • Collaborative environment partnering with cross-functional teams.
  • Platform to influence product improvements based on user satisfaction.
  • Access to professional development resources and training.
  • Flexible work arrangements promoting work-life balance.
Full Job Description
The application window is expected to close on: 08/03/2026
Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Your Impact
  • Architect and optimize hybrid retrieval systems leveraging Elasticsearch, semantic embeddings, and re-ranking models to improve top-k relevance, latency, and downstream Generative AI response quality.
  • Develop and tune relevance models using query analytics, behavioral signals, and experimentation frameworks to improve search outcomes.
  • Integrate Generative AI capabilities with traditional information retrieval systems to create intelligent, context-aware search experiences.
  • Implement and optimize Retrieval-Augmented Generation (RAG) pipelines that combine structured and unstructured enterprise data sources.
  • Partner with AI engineers, platform teams, and product stakeholders to define measurable improvements in search quality and user satisfaction.


Minimum Qualifications
  • Bachelor's degree in Computer Science, Information Retrieval, Data Science, or related field with 5+ years of experience in search engineering or relevance optimization.
  • 3+ years of hands-on experience designing and operating Elasticsearch in production environments.
  • Demonstrated experience tuning search relevance (ranking, scoring models, analyzers, tokenization, synonyms, boosting).
  • Experience working with large-scale structured and unstructured data sets.
  • Proficiency in Python, Java, or similar programming language for search and data processing applications.


Preferred Qualifications
  • Experience integrating Generative AI or LLM-based systems with search platforms.
  • Familiarity with Retrieval-Augmented Generation (RAG) frameworks and vector search techniques.
  • Experience with hybrid search (keyword + vector search) and embedding-based retrieval systems.
  • Knowledge of evaluation metrics such as NDCG, MRR, precision/recall, and A/B testing for search optimization.
  • Strong communication skills with the ability to translate search relevance improvements into business impact.

About Cisco

Cisco Careers

Join the vibrant team at Cisco, a global leader in networking and cybersecurity solutions, where innovation and leadership thrive. Cisco offers a plethora of job opportunities that cater to a range of skills and experiences, making it an ideal place for both seasoned professionals and those seeking an internship to jumpstart their career. Work You’ll Do At Cisco, you’ll be part of a culture that values diversity, leadership, and professional growth. Engage in work that matters with a team that combines technology, creativity, and the power of human connection to redefine networking. Cisco’s commitment to innovation isn’t just about technology, but also about transforming the way we work and collaborate. Cisco’s employment philosophy supports career advancement and nurtures a leadership pipeline that is equipped with diversity training and opportunities for growth. Whether you’re applying your skills to drive our latest innovations or using our vast networking capabilities to solve complex problems, at Cisco, every role is impactful. Join Our Dynamic Team Explore job opportunities in areas ranging from engineering to marketing, sales to cybersecurity. Cisco is hiring individuals who are passionate, curious, and ready to drive change. Positions at Cisco offer competitive benefits, a supportive culture, and the chance to work with cutting-edge technology. Internship Programs Kickstart your career with a Cisco internship. Gain invaluable industry experience, enhance your resume, and build professional networks that last a lifetime. Our internships provide hands-on experience and the chance to work on projects that matter. Leadership and Development Cisco is committed to fostering leadership skills and providing employees with the training needed to succeed. Our leadership programs help you develop new skills, manage teams effectively, and lead with confidence. Cisco’s commitment to professional development ensures that your career path is as dynamic as our technologies. Benefits and Culture Cisco understands the importance of a balanced life. Our benefits package is designed to ensure that our team members are healthy, happy, and secure. At Cisco, you’ll find a supportive culture that encourages open communication, teamwork, and mutual respect. Stay Connected Join Cisco’s Talent Network Stay informed about new positions that match your skills and interests. At Cisco, we value the curiosity and unique perspectives of our team members. Subscribe to receive personalized job alerts and insider tips directly from our hiring managers. Explore Cisco Jobs Ready to advance your career at Cisco? Search open positions, prepare your resume, and get ready for an interview that could lead to your next big opportunity. At Cisco, we’re not just filling positions—we’re investing in leaders. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at Cisco.
Learn more about Cisco
Size
79,500 employees
Market Cap
$194.5 billion
Industry
Net Income
$10.1 billion
Founded
2014
5 Year Trend
+1.4%
Revenue
$48 billion
NASDAQ

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