Charles Schwab

Sr. IT Service Delivery Lead

Charles Schwab • $100K — $130K *
Austin, TX 78745In-Person
Information Technology
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor’s degree in Computer Science or related IT field, or equivalent experience.
  • 5 years in a high availability data center environment with 1000+ servers.
  • Basic knowledge of Distributed/Server Operating Systems and server administration.
  • Experience with service management tools like Confluence, Jira, and Remedy/SmartIT.
  • IT management experience focused on process development and improvement.

Responsibilities

  • Oversee workflow of the Operations team ensuring effective resource allocation.
  • Prepare and present reports demonstrating operational workflows.
  • Maintain awareness of technology changes during market hours.
  • Create operational procedures to enhance IT readiness.
  • Develop processes aligning support with business operations and IT management processes.
  • Support leadership in achieving strategic goals set by Schwab.
  • Coordinate training and onboarding for team members.

Benefits

  • Opportunity for participation in bonus or incentive programs.
  • Support a mission-critical operations team with a 24/7/365 commitment.
Full Job Description
The Project Delivery Team Lead for Information Technology Operations (ITO) is a support role for the ITO organization. This position has a broad range of responsibilities which include support of the ITO management team, support of the organization’s business objectives and support of our ITO operators. The support this role will provide includes project management to ensure that project streams are well-coordinated and that they adhere to a delivery schedule. There will be tasks assigned by Operations leadership to support ITO team’s needs that arise in a dynamically changing business environment.

This role assists in Incident managements and facilitation of technical recovery call conference with various engineering teams to ensure production system environment operate reliably and efficiently. This role supports a 24/7/365 mission-critical operations team. The core work hours for this role are 8:30 AM – 5:00 PM ET.

Roles & Responsibilities:

  • Oversee the workflow of the Operations team assuring that individuals have the tools and equipment needed to perform their roles.
  • Responsible for the reporting that demonstrates the Operations workflow and being prepared to present data-driven options for improving that workflow.
  • Continually maintain technology change awareness that may occur during market hours.
  • Identify and create operational procedures to improve IT operational readiness.
  • Develop and document process workflows to align support with business operations and Incident, Knowledge, Problem and Change Management processes.
  • Support ITO team managers and the director in achieving the strategic goals and objectives set forth by Schwab leadership.
  • Represent the ITO team interests to business partners with the ability to negotiate outcomes that are beneficial to both parties.
  • Coordinate training and onboarding of new staff, continuous training for junior and peer team members.
  • Compliance and Control overview for ITO processes.

 

What you have
  • Bachelor’s degree in Computer Science, or related discipline with an information technology focus or equivalent experience.
  • 5 years of experience in a large scale 24x7 high availability data center environment (1000+ servers)
  • Have a basic knowledge and understanding of Distributed/Server Operating Systems, server administration, network components, virtual servers and cloud computing environments obtained through either personal work experience or formal technical training.
  • An ability to collaborate with partners across business units to negotiate the use of corporate resources to deliver on strategic objectives.
  • Familiarity with Confluence, Jira and Remedy/SmartIT service management tools.
  • Web server IIS administration and basic LAN/WAN experience is a plus
  • Strong problem solving and decision-making skills focusing on efficient service restoration.
  • Ability to pay close attention to details while performing some tactical tasks.
  • IT management experience with process development and improvement.
  • Experience in implementing key IT standardized process and methodologies (ITIL, Event Management, Incident, Problem and Knowledge Management)
  • A change agent that enjoys innovative problem solving and solution delivery.
  • An ability to influence others by practicing positive reinforcement.

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.

About Charles Schwab

Charles Schwab is a financial services company that provides a full range of securities, brokerage, banking, money management, financial advisory, investor, and retirement plan services. It operates in four main divisions; investing, wealth management, banking, and trading. Charles Schwab provides a full-service brokerage platform that serves individual investors who invest on their own or through a workplace-sponsored retirement or equity plan, as well as banking through Schwab Bank. The firm was founded in 1973 and is headquartered in San Francisco, California.

Charles Schwab Careers

Join the vibrant team at Charles Schwab, a leader in global finance, where your career is propelled by innovation, leadership, and a commitment to diversity and professional growth. At Charles Schwab, we offer more than just job opportunities; we provide a platform for you to make a significant impact on the industry and our clients' lives.

Work You’ll Do

At Charles Schwab, we are dedicated to helping our clients manage their financial futures. Being part of our team means you'll work alongside some of the most skilled professionals in the financial services industry. Our culture thrives on teamwork, integrity, and relentless dedication to our clients. Whether you're looking for a position in financial consulting, technology, or administrative support, Charles Schwab offers a dynamic work environment where your skills will be honed and your achievements recognized.

Innovate and Lead

Embrace the opportunity to lead through innovation. Charles Schwab’s commitment to technology and innovation is fundamental to our service delivery. By joining our team, you will be at the forefront of developing new solutions that redefine the future of finance. Your leadership can guide significant projects that impact our company and the industry.

Grow Your Career

Charles Schwab believes in fostering the growth of its employees. Whether through professional development programs, diversity training, or leadership workshops, we ensure that our team members receive the support and training they need to advance their careers. With a variety of career paths available, your job at Schwab can evolve with your interests and expertise.

Internship and Employment Opportunities

Start your professional journey with Charles Schwab through our internship programs or full-time employment opportunities. We seek individuals who are passionate, curious, and ready to drive change. A career at Schwab is not just about having a job; it's about building a lasting relationship with a company that values your potential.

Benefits and Culture

Charles Schwab is renowned for its employee-friendly culture. We offer a comprehensive benefits package that supports the health, financial stability, and work-life balance of our team members. From competitive salaries and bonuses to health insurance and retirement plans, Schwab ensures that your career is as rewarding as it is enriching.

Networking and Professional Development

Expand your professional network and enhance your skills through our various networking events, mentorship programs, and training sessions. At Charles Schwab, we believe in leveraging collective expertise to foster learning and innovation. Engage with leaders, gain insights from experienced professionals, and build relationships that will aid your career trajectory.

Join Our Team

Explore the numerous career paths available at Charles Schwab and discover how your talents can be utilized to their fullest potential. Search open positions that match your skills and interests. We are continuously hiring across various disciplines and look forward to adding innovative, driven individuals to our team.

Stay Connected

Keep up to date with the latest from Charles Schwab Careers by subscribing to our job alert emails. Tailor your subscription to receive updates that align with your career preferences and be the first to know about new openings, company news, and professional tips.

Explore Charles Schwab Jobs

Ready to take the next step in your career? Visit our careers page to review current job openings, submit your resume, and prepare for your interview. At Charles Schwab, your future is waiting. [SEARCH CHARLES SCHWAB JOBS] Join Charles Schwab today and be part of a team that values diversity, innovation, and leadership—where your career can thrive in the exciting world of finance.
Learn more about Charles Schwab
Size
34,200 employees
Market Cap
$151.6 billion
Industry
Finance & Insurance
Net Income
$3.2 billion
Founded
1973
5 Year Trend
+20%
Revenue
$12.1 billion
NASDAQ
SCHW
* Ladders Estimates

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