Role Overview

Trax USA Corp is currently recruiting for a highly organized and execution-focused Release Coordinator to own and drive the end-to-end release lifecycle across our software products. This role is responsible for coordinating release schedules, standardizing release processes, ensuring high-quality packaging and delivery, and acting as the central point of accountability between Development, QA, Product, and Customer teams.

The ideal candidate thrives in a fast-paced environment, brings strong operational discipline, and has experience managing complex, multi-component software releases.

Key Responsibilities

1. Release Planning & Scheduling

• Own and maintain the master release calendar across all products (eMRO, eMobility, integrations, etc.)
• Coordinate release timelines across Development, QA, Product, and Support teams
• Ensure alignment with customer commitments, SLAs, and internal priorities
• Manage release gates (QA sign-off, Product approval, Dev readiness)

2. Release Process Governance

• Define, implement, and continuously improve the release coordinator process
• Enforce standard release lifecycle stages (RC ? GA ? Fix Pack ? Patch)
• Establish and maintain release checklists and quality gates
• Ensure adherence to governance (ITIL-style approvals, audit readiness)

3. Release Notes & Documentation

• Own the release notes process end-to-end
• Standardize format and content across all products
• Ensure accurate documentation of:
• New features / MODs
• Bug fixes
• Known issues
• Deployment instructions
• Coordinate with Product Owners and QA to validate completeness and accuracy

4. Packaging & Delivery Management

• Oversee the assembly of release artifacts, including:
• WAR / EAR files
• iOS IPA builds
• SQL scripts / database changes
• Configuration files / PKGs
• Ensure all required components are included and validated before release
• Coordinate delivery to customers (FTP, cloud distribution, on-site deployments)
• Maintain a release manifest for each delivery

5. Cross-Team Coordination

• Act as the central point of coordination between:
• Development
• QA
• Product Management
• Support / Customer teams
• Run release readiness meetings and drive accountability
• Identify risks, blockers, and dependencies early

6. Quality & Compliance

• Ensure all releases meet quality standards and testing requirements
• Enforce:
• QA validation completion
• Regression testing where required
• Proper versioning and traceability
• Support audit/compliance needs (FAA, SOC 2, etc.)

7. Continuous Improvement

• Identify gaps in release execution and implement improvements
• Drive adoption of CI/CD best practices
• Improve automation, tracking, and visibility of releases
• Reduce release defects, rework, and missed components

Requirements

Required Qualifications

• 5+ years of experience in Release Management, Program Management, or Software Delivery
• Strong experience managing complex, multi-component software releases
• Experience with Agile environments and sprint-based delivery

Familiarity with:

• CI/CD pipelines
• Version control (e.g., Bitbucket, Git)
• Issue tracking tools (e.g., Jira)
• Strong organizational and communication skills
• Proven ability to manage multiple releases and priorities simultaneously

Preferred Qualifications

• Experience in enterprise software / SaaS / aviation / MRO systems
• Familiarity with mobile app releases (iOS IPA distribution)
• Understanding of backend technologies (WAR/EAR deployments, databases)
• Experience working with global teams and customers across time zones
• Knowledge of release governance frameworks (ITIL, change management)

Key Success Metrics

• On-time release delivery rate
• Reduction in release defects / hotfixes
• Completeness and accuracy of release packages
• Stakeholder satisfaction (Product, QA, Customers)
• Improved release cycle efficiency and predictability

Why This Role Matters

This role is critical to ensuring predictable, high-quality software delivery across our customer base. The Release Coordinator will directly impact customer satisfaction, operational efficiency, and the scalability of our product organization.

Job type: Full time / Salaried

Job Level: Mid-level

Job Location: Fully Onsite - Coral Gables

Job Shift: First - 8a - 5p

Remote: No