Relationship Manager, Sr. Specialist - Direct Indexing

Vanguard Group, Inc.

$90K — $120K *
Finance & Insurance
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Minimum of eight years of relevant work experience.
  • Five years of experience in Financial Services and Relationship Management preferred.
  • Undergraduate degree or equivalent combination of training and experience required.
  • Graduate degree preferred.
  • Regulatory license and/or registration (e.g. FINRA, state, SFC) based on role-specific duties required.

Responsibilities

  • Manage complex relationships with existing clients and support strategic planning for a book of business.
  • Proactively assess client needs through strategic consultations and recommend service enhancements.
  • Resolve complex client issues related to products, services, or processes and implement effective solutions.
  • Leverage experience and internal networks to create innovative solutions, requiring cross-functional collaboration.
  • Utilize advanced knowledge of Vanguard's products to strategically position offerings and enhance client loyalty.
  • Participate in special projects and perform other assigned duties.

Benefits

  • Opportunity to work in a dynamic environment with growth potential.
  • Access to an extensive training and development program.
  • Engagement with cross-functional teams to enhance collaboration skills.
  • Involvement in special projects providing varied work experience.
  • Supportive company culture focused on client success and employee well-being.
Full Job Description
Core Responsibilities
  • Manages complex relationships with existing clients. Supports strategy planning for a book of business. Tracks growth opportunities, contributes to business planning activities, and drives client retention and loyalty through strategic and consultative guidance.
  • Proactively assesses client needs through strategic planning and consultations. Recommends service and operational enhancements. Presents recommendations to key client decision makers.
  • Resolves complex client issues related to products, services, or processes. Drives the development and implementation of potential solutions to meet client needs.
  • Leverages experience and internal network to determine creative solutions for clients, often requiring cross-functional collaboration and cross-team ownership.
  • Uses advanced knowledge of Vanguard funds, products, and services compared to our competitors. Strategically position Vanguard's products and services and enhance client loyalty.
  • Participates in special projects and performs other duties as assigned.


Qualifications
  • Minimum of eight years related work experience. Five years experience in Financial Services and Relationship Management strongly preferred.
  • Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.
  • This job requires a regulatory license and/or registration (e.g. FINRA, state, SFC). These will be determined by Compliance based on role-specific duties.


Special Factors

Sponsorship
Vanguard is not offering visa sponsorship for this position.

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