Fiserv

Relationship Manager

Fiserv$82K — $129K *
US-AnywhereRemote in Minnesota, US
Healthcare
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years in relationship management or business development in financial services
  • 8+ years managing healthcare and insurance clients
  • Proven experience growing large client relationships
  • Background in merchant acquiring or payment products
  • Proficient with Salesforce or similar CRM platforms
  • Bachelor's degree in Business, Finance, Marketing, or related field

Responsibilities

  • Serve as the main contact for clients and manage internal communications
  • Create and implement account plans aimed at revenue growth
  • Identify and advance opportunities for portfolio performance
  • Lead contract negotiations to ensure favorable outcomes
  • Build relationships across client stakeholders for growth
  • Achieve revenue targets through cross-sell and retention strategies
  • Monitor client satisfaction and address business issues

Benefits

  • Collaborative work environment across multiple departments
  • Support for career development and professional growth
  • Flexibility in managing client relations and strategies
  • Engagement with high-impact healthcare and insurance clients
Full Job Description
Job Title
Relationship Manager

About your role:

As a Relationship Manager in the Healthcare & Insurance vertical, you will grow and retain a portfolio of strategic clients by aligning merchant products and payment solutions to their business needs. You will work across Sales, Product, Marketing, and Finance to develop account strategies, strengthen client partnerships, and deliver measurable revenue outcomes. Your work helps clients improve payment performance, communication workflows, and operational efficiency.

What you'll do:
  • Serve as the primary relationship lead for assigned clients and coordinate with internal partners to align communication, priorities, and operational support.
  • Develop and execute account plans that support revenue growth, profitable deal structures, and long-term client partnerships.
  • Identify, qualify, and advance pipeline opportunities that increase portfolio performance, contribution margin, and product adoption.
  • Lead contract renewals and renegotiations to secure favorable business outcomes and support client retention.
  • Build relationships across multiple client stakeholder levels and collaborate with internal subject matter experts to implement growth strategies.
  • Meet assigned revenue goals through renewals, cross-sell opportunities, and consultative solution positioning across the client portfolio.
  • Monitor client satisfaction, resolve business issues, and manage day-to-day portfolio activities to support retention and financial performance.
  • Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.


Experience you'll need to have:
  • 8+ years of experience in relationship management, account management, or business development within payments, financial technology, or related financial services environments.
  • 8+ years of experience in healthcare and insurance client management, including supporting providers, payors, hospital systems, insurance companies, or benefit administrators.
  • 8+ years of experience growing large client relationships and executing cross-functional strategies to increase revenue, retention, and product adoption.
  • 8+ years of experience in merchant acquiring, biller solutions, omnichannel payments, issuing solutions, or related payment products.
  • Experience using Salesforce or a similar customer relationship management platform for pipeline management, account planning, and client activity tracking.
  • Bachelor's degree or higher in Business, Finance, Marketing, or related field or equivalent combination of education, related experience and/or military experience.


Experience that would be great to have:
  • Experience with encryption, tokenization, fraud mitigation, or related payment security solutions.
  • Experience supporting flexible spending account (FSA) and health savings account (HSA) programs.
  • Experience negotiating commercial terms and contract structures in complex client environments.
  • Experience with host-based systems or financial data processing systems.


How you'll work:
  • This role requires use of a computer and audio equipment.


Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Salary Range
$82,700.00-$129,300.00

These pay ranges apply to employees in Minnesota. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv. Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

About Fiserv

CashEdge(R) provides infrastructure that global financial institutions rely on to extend their online channels and enhance customer profitability. CashEdge delivers secure Online Money Movement and Advanced Account Aggregation platforms that power specialized retail banking and advisor applications. These proven solutions enable CashEdge's clients to create compelling online offerings that attract customers, generate revenues, and reduce costs. CashEdge serves top-tier financial institutions around the world. Clients and partners include Vanguard, RBC Financial Group, CIBC, Yahoo! Finance, Digital Insight, First Data, TD Canada Trust, NYCE, Laurentian Bank, Financial Fusion and Corillian. CashEdge has offices in New York and Silicon Valley.

Fiserv Careers

Join the Fiserv team today and be part of a dynamic company known for innovation, leadership, and a commitment to the professional growth of its employees. At Fiserv, we offer more than just job opportunities; we provide a platform where skills are honed, leadership is cultivated, and career aspirations are achieved. Work You’ll Do At Fiserv, we are constantly on the lookout for talented individuals eager to thrive in a culture that fosters growth and diversity. Our team is composed of professionals who lead the way in financial services technology. By joining us, you will collaborate with some of the brightest minds in the industry, working together to solve complex challenges and deliver innovative solutions that impact millions of people every day. Explore Our Job Opportunities Whether you're seeking an entry-level position or a more senior role, Fiserv offers a range of career paths in areas such as software development, project management, financial analysis, and client services. Our hiring process is designed to identify and attract individuals who are not only technically proficient but who also embody our values of integrity and responsibility. Internship Programs Kickstart your career with a Fiserv internship. Our internships provide invaluable workplace experience and networking opportunities that often lead to full-time employment. As an intern, you’ll gain hands-on experience while working on meaningful projects that directly contribute to the company’s goals. Benefits and Culture Fiserv is committed to the well-being and continuous development of our employees. We offer competitive benefits including health, dental, and vision insurance, as well as opportunities for professional development through leadership training and diversity programs. Our culture is one of inclusion, where every team member is valued and has the opportunity to contribute to our success. Career Growth and Development We believe in nurturing the potential of our employees through career development initiatives and continuous learning opportunities. At Fiserv, you will find a supportive environment where you can grow your career through on-the-job experiences, mentoring, and formal training. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with Fiserv today and help shape the future of financial services. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Fiserv. Explore, innovate, and grow with Fiserv. Let your career journey begin here, where you can make a real difference in the world of finance.
Learn more about Fiserv
Size
44,000 employees
Market Cap
$63.4 billion
Industry
Net Income
$958 million
Founded
1984
5 Year Trend
+24.1%
Revenue
$14.8 billion
NASDAQ

Similar Jobs

More Jobs at Fiserv

More Healthcare Jobs

Find similar Relationship Manager jobs: