Job DescriptionPurpose of the roleTo effectively monitor and maintain the bank's critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.
Accountabilities- Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders.
- Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
- Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
- Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
- Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
- Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
- Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.
Assistant Vice President Expectations- To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
- Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
- If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.
- OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
- Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
- Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
- Take ownership for managing risk and strengthening controls in relation to the work done.
- Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
- Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
- Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
- Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
- Influence or convince stakeholders to achieve outcomes.
What will you be doing?
Barclays Services Corp. seeks Regulatory Reporting Lead, AVP in Whippany, NJ (multiple positions available):
- Manage delivery in-line with business expectations for Regulatory Reporting and Tax submissions across the globe and manage Regulatory Reporting business stakeholders effectively.
- Maintain strong knowledge of end-to-end application delivery and business criticality along with knowledge about critical report design and functionality such as 15c3-3, FR2900, FR2644, Net Capital Report along with their criticality and delivery timelines to FED regulator for quicker resolution, along with enhanced focus on applications' stability and resiliency.
- Collaborate with the Business-to-Business (BTB) relations team to build sustainable solutions that are aligned with business outcomes.
- Manage vendor resources who support regulatory applications during US hours to ensure business deliveries are met, and application stability is maintained.
- Demonstrate key skills in areas of management and expertise including communication, staff direction and motivation, financial planning and control, quality management, risk analysis and the achievement of targets.
- Ensure that all operational services are monitored and measured throughout the function in a consistent manner
- Responsible for managing any major incidents impacting Regulatory Reporting and Tax applications, including follow-up to identify root causes and remediation actions.
- Provide the Finance business with regular communications of application status and data availability, highlighting any issues that may impact service-level agreement (SLA) deliveries.
- Manage Resilience Management activities to ensure that Data Resilience (DR) testing and recovery time objectives of the applications are met.
- Manage assigned Risk and Control and Audit activities which are in-scope for United States Regulatory Reporting applications.
- Remain accountable for service transition activities, ensuring that new applications and releases are integrated into the Production environment and meet service acceptance criteria, and that operational deliverables have been met prior to handover.
- Ensure the solutions designed/developed/deployed are fully complaint with Barclays standards and controls framework
- Continuous Service Improvement. Identify, manage and implement improvements to the support model with the aim of delivering a more efficient and effective service to clients.
- May telecommute pursuant to company policies. [Hybrid role]
Minimum Salary: $189,592 per year
Maximum Salary: $208,552 per year
The minimum and maximum salary/rate information above includes only base salary or base hourly rate. It does not include any other type of compensation or benefits that may be available.
Barclays employees are eligible for a suite of a competitive and generous employee benefits, including medical, dental and vision coverage, 401(k), life insurance, and other paid leave for qualifying circumstances.
This position is eligible for an incentive award.
