Job Description:
Full Time

The RN Concierge Member Care Coordinator is a key liaison between Concierge Program Participants, the Concierge Program (Physician(s) and other supporting staff, Intermountain Healthcare Services and Programs, and Referring Specialists. This role provides clinical support to the patients and provider(s) and manages patient relationships in a way that continue to grow overall member participation for Intermountain Concierge Services.
This Nursing position provides patient care as well as Member Relations and Member Growth and Participation (Sales). The RN Concierge Member Care Coordinator will actively maintain and manage member relations, growth, and participation and will enroll new concierge members via clinic / patient contract outlined in-clinic procedures. Works to build and maintain relationships with program participants by effectively communicating in a positive manner with an attempt to meet the patients' needs as appropriate. Actively participate in member retention and help members with contract renewal and payment collection. The RN Concierge Member Care Coordinator will be available to answer and respond to patients' needs who call into the clinic seeking care and advice and will help field, triage, and schedule patient as appropriate based on patient need and physician direction. Is respond to patient questions timely as to provide a high-touch service and helps coordinate referrals to other physicians and specialists, Lab Services, Radiology, and other Ancillary Services.

Responsible to perform clinical nurse duties including making appropriate assessment of physical, social, and psychological status (including cognitive, communicative, and developmental skills as appropriate); seeks and evaluates information acquired from other members of interdisciplinary team: patient (e.g., family, physician, non-nursing disciplines, support staff). Also responsible for planning, using assessment information and critical thinking skills to collaboratively develop individualized plan of care; actively seeks patient and family involvement to develop a plan of care; collaboratively plans and prepares patients for further support; prepares patients for further support needs once the current episode of care outcomes are met (i.e., teaching, referrals, and follow-up).
Implements and directs the interdisciplinary care team via delegation, coordination, and collaboration and evaluates patient response to interventions through review of achievement of goals, clinical outcomes, patient and family satisfaction; revises plan of care as indicated and reassesses changes as appropriate. Actively participates in quality improvement initiatives (i.e., CQI, TQM, Lean, 100% participation, etc.).

Minimum Qualifications

• Nursing degree from an accredited institution (degree will be verified).
• Licensure as a Registered Nurse in state of practice.
• Current Basic Life Support Certification (BLS) for Healthcare Providers.
• Two years of clinical nursing experience.
• Clinical expertise in assigned clinical areas.
• Working knowledge of clinical processes in the ambulatory setting.
• Demonstrated communication skills in recommending quality, customer service, and safety improvement measures.
• Experience mentoring clinical staff.

• RNs hired or promoted into this role need to have or obtain their BSN within three years of hire or promotion.

Preferred Qualifications

• Bachelor's Degree in Nursing (BSN) from an accredited institution.

• Ongoing need for employee to see and read information, labels, assess patient needs, operate monitors, identify equipment and supplies.
• Frequent interactions with patient care providers, patients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately, particularly during emergency situations.
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing for documenting patient care, accessing needed information, medication preparation, etc.
• Expected to lift and utilize full range of movement to transfer patients. Will also bend to retrieve, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items.
• Need to walk and assist with patients and obtaining and distributing supplies and equipment. This includes pushing/pulling gurneys and portable equipment, including heavy items. Often required to navigate crowded and busy rooms (full of equipment, power cords on the floor, etc.).transporting/ambulating
• May be expected to stand in a stationary position for an extended period of time.

Location:
Intermountain Health Park City Hospital

Work City:
Park City

Work State:
Utah

Scheduled Weekly Hours:
40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$41.20 - $62.17

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.