Registered Nurse, Clinic Administrator (RN)Oswego, NYWe are looking for a passionate
RN Clinic Administrator to join our team at the Community Based Outpatient Clinic (CBOC) in Oswego, NY. In exchange for your dedication and experience, we are proud to offer a competitive salary, excellent benefits, three weeks of PTO to start and a weekday schedule.
As a
RN Clinic Administrator, you will be responsible for all operational aspects of their individual CBOC. This position is significantly tactical with the day-to-day operations of the clinic.
Core Responsibilities- Manage day to day clinic operations, ensure clinical quality expectations are met, provide exceptional customer service and partner with the Clinic Medical Director.
- Ensure all colleagues provide excellent customer service to each veteran, both in person and over the phone, as well as to fellow colleagues and clinic visitors.
- Manage the clinic's financial performance with specific emphasis on revenue growth through enrollment and non-personnel cost containment.
- Manage growth strategy of new enrollees to the clinic and expand market penetration in the clinic's catchment area. This includes participation in various outreach events.
- Proactively manage veteran enrollment and retention and ensure no veteran exceeds their annual vesting visit date.
- Maintain staffing levels consistent with veteran enrollment, contract terms, and to ensure maximum efficiency.
- Review and analyze reporting, including clinical quality metrics, financial reports, staffing levels and other relevant information.
- Emphasize attracting, coaching, mentoring, and retaining talent through excellent communication, training, enforcing key competencies and performance management, when required.
- Develop and maintain a positive, collaborative working relationship with our VA partners, ensuring that the Regional Director is kept informed of any significant issues.
- Innovate, embrace, and support new initiatives, whether clinical or operational, and execute on key strategic initiatives that drive the success of the Valor business.
Requirements
- Two years healthcare management experience required; government healthcare environment preferred.
- RN requirements (dependent on specific VA contract requirements):
- Baccalaureate degree, associate degree or diploma certificate in registered nursing, graduate degree preferred.
- Current license or certification as a registered nurse from the state in which the clinic is located.
- Minimum four years' experience as a registered nurse
- Excellent written and verbal communication skills are required, both in person and over the phone.
- Ability to manage, both up and down
- Energetic and optimistic demeanor
- Strong service mentality and a focus on achieving all aspects of defined service standards.
- Proficient in computer applications such as Word and Excel
- Strong organizational skills
- Ability to coordinate and prioritize multiple tasks and work on multiple projects/tasks simultaneously in a fast-paced environment without direct supervision.
- Ability to identify areas of opportunity, develop a plan of action to improve, implement and evaluate plan effectively.
- Ability to resolve colleague, client and patient issues in an effective and timely manner.
- Current certification in Basic Life Support
- This is considered a safety sensitive position.
