SUMMARY
Responsible for booking and revenue production typically in the $2.4 - $5M range, expense control while ensuring quality support and strong customer satisfaction.

ESSENTIAL DUTIES AND RESPONSBILITIES include the following. Other duties may be assigned.
• Responsible for achieving booking and revenue targets for region.
• Responsible for generation, tracking and proper follow-up for all support sales in region. With assistance from HQ, issue quotations and close orders to meet booking goals.
• Responsible for timely submission of reports including sale pipeline, regional activities, project manpower forecasting and PM parts forecasting.
• Represent Customer Satisfaction Group capabilities in new equipment sales process by assisting regional sales managers and sales management.
• Follow up with customers to ensure YAI is paid for goods and services.
• Address "critical" account issues to ensure prompt, complete resolution.
• Manage budget and manpower requirements.
• Responsible for timely submission of required reports.
• Participate in development of new departmental policies.
• Coordinate service contract activities, including quarterly reviews and renewals.
• Work with Tech Sales to respond to customer needs.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
BA and five to seven years related experience; or equivalent combination of education and experience

OTHER SKILLS AND ABILITIES
High customer satisfaction required. High customer and sales interaction.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and peripheral vision.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.