Regional Tech Rep III

MiTek, Inc. • $95K *
Bradford, ON L3Z 0A1In-Person
Technical Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Associates in Computer and Information Science or Architecture preferred
  • 6+ years experience with MiTek software suite
  • 6+ years in the Component Manufacturing industry
  • 3+ years proficient in Microsoft SQL
  • 4+ years in troubleshooting related fields like IT or carpentry
  • Ability to read prints and schematics
  • Familiarity with Microsoft Office Applications

Responsibilities

  • Develop and maintain strong relationships with customers, especially those with complex needs
  • Serve as the primary contact for technical inquiries, focusing on customer satisfaction
  • Provide software installation, training, and support onsite and virtually
  • Research and resolve customer-submitted software issues
  • Identify upsell and cross-sell opportunities for the sales team
  • Collaborate with Product Management to document and resolve software defects
  • Mentor members of the Tech Support team

Benefits

  • Generous time off including PTO and annual holidays
  • Medical, dental, and vision plans
  • Career advancement and training opportunities, plus tuition reimbursement
  • Retirement programs including RRSP and profit sharing
  • Employer-paid short-term and long-term disability insurance
  • Flexible pay tracking and access through myFlexPay
Full Job Description
Job Description

Job Responsibilities & Requirements

A Brief Overview

This role will be responsible for building and maintaining strong customer relationships while providing expert technical support and training for the MiTek Component Manufacturer Software Suite. Act as a consultant to the customer to improve customer productivity and overall business operations using the MiTek software. This role possesses a deep understanding of building component design principles and the ability to communicate effectively with clients to help them maximize the value of our software solutions. Additionally, this role will act as a mentor to other members of the Tech Support community.

Responsibilities
  • Develop and maintain strong relationships with existing and potential customers, including larger regional customers with more complex needs.
  • Serve as the primary point of contact for software technical inquiries, and ownership of customer satisfaction and retention.
  • undefined
  • Provide software installation, training and technical support to MiTek customers, both on-site and virtually, for all MiTek software defined as Truss Design, Layout, Business Application, Production, and Reporting.
  • Research and resolve software issues submitted by customers.
  • Assist the sales team in identifying opportunities for upselling and cross-selling additional software features or services.
  • Collaborate with Product Management and Software Development to document and correct software defects.
  • Act as a mentor to other members of the Regional Tech Support team
  • Modify reports generated from MiTek Management or MiTek Structure.
  • Submit reports in Salesforce providing a summary of items covered during each customer visit.
  • Lead in the development of training materials and procedures.


Qualifications
  • Associates Computer and Information Science or Associates Architecture preferred
  • 6+ Years Working with Mitek software suite required
  • 6+ Years Work experience in the Component Manufacturing industry required
  • 3+ Years Proficient knowledge of Microsoft SQL required
  • 4+ Years Experience in troubleshooting, information technology, truss design, carpentry or framing required
  • Equivalent combination of experience and education which clearly indicates the ability to perform the essential functions of the position may substitute on a year for year basis
  • Ability to read and understand prints and schematics
  • Able to use Microsoft Office Applications


Soft Skills
  • Problem solving skills to trouble shoot problems or come up with alternate solutions.
  • Must have strong communication and customer service skills.
  • Need to be able to communicate effectively, both verbally and written, while assisting customers over the phone, email, or in person.
  • Be willing to share information and have the ability to mentor associates to improve overall team performance.


Additional Requirements
  • Valid drivers' license and proof of auto insurance required.
  • 50%-70% Regional Travel
  • Occasional National/International Travel


Physical Demands
  • This role is performed in an office environment where a computer, telephone and other office equipment are used as needed to perform the duties of the role. This role may need to access areas within the building that are undergoing renovations which may contain jobsite hazards. Occasionally this role will required to push, pull, bend, lift and move up to 25 lbs.


Salary $95,000 per year

This role is for an existing job vacancy

MiTek Perks
  • Generous time off including Paid Time Off, annual holidays
  • Medical/Rx, Dental and Vision Plans
  • Career advancement, training opportunities, Employee Resource Groups, and tuition reimbursement
  • Retirement programs including RRSP and Profit Sharing
  • Employer paid Short-Term Disability, Long-Term Disability and Life Insurance
  • myFlexPay partner - allows you to track, manage and access your pay anytime


About MiTek, Inc.

MiTek, Inc. Careers

Joining MiTek, Inc. presents an unparalleled opportunity to become part of a leading team of professionals dedicated to driving innovation and digital transformation in the building solutions industry.

Explore Job Opportunities

MiTek, Inc. offers a variety of job opportunities that cater to a range of skills and interests. Each position at MiTek, Inc. is designed to challenge team members while providing a supportive environment to thrive.

Professional Growth and Development

MiTek, Inc. is committed to the professional growth of its team members. With comprehensive leadership and diversity training programs, MiTek, Inc. ensures that every professional is equipped for success and empowered to lead. Career advancement is supported by robust training resources and development opportunities that encourage continuous learning and improvement.

Innovative Work Environment

Innovation is at the core of MiTek, Inc.'s operations. The company fosters a culture of creativity and technological advancement, ensuring that all team members have the opportunity to work on cutting-edge projects. This environment not only enhances skills but also positions MiTek, Inc. as a leader in the industry.

Internship Programs

For those starting their career journey, MiTek, Inc. offers internship programs that provide real-world experience and a chance to develop essential industry skills. Internships at MiTek, Inc. are characterized by meaningful projects and opportunities for networking, setting the foundation for a robust professional career.

Diversity and Inclusion

At MiTek, Inc., diversity is celebrated and actively promoted through comprehensive employment policies and practices. The company believes that a diverse team is a strong team, leading to greater innovation and enhanced problem-solving capabilities.

Benefits and Company Culture

MiTek, Inc. is known for its exceptional benefits and a culture that prioritizes employee well-being and job satisfaction. The company's commitment to maintaining a supportive and inclusive workplace makes it a top choice for professionals seeking long-term employment.

Hiring Process

The hiring process at MiTek, Inc. is designed to be transparent and efficient. Candidates can expect a thorough interview process where they can showcase their skills and learn more about the company's operations and values. Interested candidates are encouraged to submit a resume and personalize their application to align with the position they are applying for.

Join the MiTek, Inc. Team

Explore the career opportunities at MiTek, Inc. today. Search open positions that match your skills and interests. MiTek, Inc. is looking for passionate, curious, and solution-driven team players ready to contribute to a leading company.

Stay Connected with MiTek, Inc. Careers

Keep up to date with the latest news, career tips, and industry insights from MiTek, Inc. Subscribe to job alert emails and stay informed about new openings and opportunities for professional advancement.

SEARCH MITEK, INC. JOBS

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MiTek, Inc. is not just a company; it's a place where careers are made, skills are honed, and successes are celebrated. Join MiTek, Inc. and be part of a future where your career potential can be fully realized.
Learn more about MiTek, Inc.
Industry
Manufacturing & Automotive
* Ladders Estimates

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