Motorola Solutions

Regional System Integration Manager (RSM)

Motorola Solutions$150K — $180K *
US-Anywhere
+ 2 other locationsRemote
Telecommunications & Hardware
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in Public Safety, Communications, or related fields
  • Strong financial acumen and P&L management skills
  • Proficient in Salesforce and Oracle/Services Lifecycle tools
  • Excellent oral and written communication??
  • Ability to obtain required background clearance for government clients

Responsibilities

  • Lead and manage a multi-disciplinary team focused on customer support and service execution
  • Oversee day-to-day operations ensuring customer obligations are met
  • Manage public safety contracts and ensure maintenance standards exceed expectations
  • Collaborate with Sales to enhance customer engagement and drive growth
  • Administer financial aspects including revenue forecasting and cost management
  • Provide strategic guidance for complex service proposals

Benefits

  • Incentive bonus plans
  • Comprehensive medical, dental, and vision benefits
  • 401K with company matching
  • Generous paid time off including 10 holidays
  • Employee stock purchase plan
  • Paid parental and family leave
  • Flexible work locations between home and company offices
Full Job Description
Department Overview
With over 95 years of experience across 100 countries, Motorola Solutions is a trusted partner helping agencies achieve peak performance and reliability. Our Mission Critical Services Organization supports State and Local Government infrastructures, including Land Mobile Radio, E911, and Command Center technologies.

The Regional System Integration Manager (RSM) oversees business deployment and execution within their territory. Managing public safety contracts, the RSM handles the implementation and sustainment of mission-critical communication systems, with success measured by customer satisfaction, revenue, and margins. Our team ensures optimal technology performance through monitoring, maintenance, and rapid response.
Job Description

The Regional System Integration Manager (RSM) is a pivotal leadership role within Motorola Solutions' Mission Critical Services Organization, primarily focused on business operations in Georgia, North Carolina, and South Carolina. Based in the T4 East Territory, the RSM is responsible for the end-to-end management of regional business activities.

Key accountabilities for this position include:
  • Supervising customer support contracts, deployment, and installation projects.
  • Administering repair depot agreements, contracts and system upgrade initiatives.
  • Ensuring the precise execution of maintenance and deployment work that exceeds standard contract requirements.
  • As a vital link in our matrixed structure, the RSM collaborates with internal partners and leverages team resources to meet customer needs. Success is defined by high customer satisfaction, revenue expansion, and maintaining strong gross margins across the contract portfolio.
    Ideal candidates possess strategic vision and exceptional leadership abilities to navigate complex customer engagements, particularly during critical outages or crises. This role provides a unique opportunity to drive growth and lead a dedicated team in the essential field of mission-critical communications infrastructure.
  • Manages the financial aspects of the assigned business portfolio, including revenue forecasting, cost management, containment, and investment planning.
  • Demonstrates strong financial acumen and understanding of profit and loss (P&L) elements and principles.
  • Collaborates closely with the Sales team throughout customer engagement, ensuring high-quality customer interactions and driving business growth.
  • Plays a direct role in the creation of large and/or complex service proposals, ensuring alignment between service approach, scope, staffing, and financial aspects.


Primary Responsibilities:
  • The RSM provides leadership to a multi-disciplinary team, including Customer Support, System, and Field Service Technician Managers, with oversight of recruitment, mentorship, and performance evaluation.
  • Provides strategic guidance and oversees day-to-day operations to ensure the delivery of customer obligations, meeting both customer satisfaction and financial goals.


Territory and Travel:
  • Required locations for the RSM position include Georgia, North Carolina and South Carolina
  • When not traveling, the individual will split their time between a home-office and company office locations.
  • Domestic travel is expected to account for approximately 25-50% of the time in this role.


Specific Knowledge/Skills:
  • Experience with Salesforce, Oracle/Services Lifecycle tool
  • Financial acumen and customer satisfaction mindset
  • Strong working knowledge of the Customer Call Center and the Network Operations Center offerings and procedures is preferred
  • Strong command of communication skills, both oral and written
  • Ability to communicate with customer IT personnel regarding WLAN and wired infrastructures.
  • Must be able to obtain background clearance as required by government customer(s)


#LI-CC1

Target Base Salary Range: $150,000 - $180,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements
  • 5+ years of professional experience in one of the following: Public Safety, Communications, Wired/Wireless, Engineering, Services, Management, Customer Service, Customer Support, Sales Support, Account Management, Motorola Services, Military experience
  • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements
25-50%
Relocation Provided
Domestic
Position Type
Experienced
Referral Payment Plan
Yes

Our U.S. Benefits include:
  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!


About Motorola Solutions

Motorola provides products, technologies, and services for mobile, wireline digital communication, information, and entertainment applications. Its product portfolio includes smartphones operating on the Android operating system, feature phones, media tablet devices, wireless accessories, and more. Its range of smartphone products includes the Moto X first generation, Moto X second generation, Moto G first generation, Moto G second generation, and more. It is also the manufacturer of Moto 360, a smartwatch that provides services such as notifications, updates, and other related features. It also provides monitors, cordless phones, applications, and accessories such as cases, wireless headsets, wireless speakers, and more. In addition, it provides multimedia content, including video, voice, messaging, and cloud-based and Internet-based applications and services to multiple screens such as mobile devices, televisions, media tablets, and personal computers. Its Medios service platform enables service providers to deliver content on devices. Motorola is based in Chicago, Illinois. It primarily sells its products in the United States, China, Brazil, and Singapore. Motorola currently operates as a subsidiary of Google Inc.

Motorola Solutions Careers

Join the dynamic team at Motorola Solutions today and be part of a company renowned for its relentless innovation, leadership in technology, and a commitment to professional excellence. As a global leader in communications and electronics, Motorola Solutions offers unparalleled job opportunities designed to empower your career growth and development. Work You’ll Do At Motorola Solutions, you will collaborate with a diverse team of experts who are at the forefront of technological innovation and public safety solutions. Our work impacts lives, ensuring safety and security for communities around the world. You will be part of a culture that values diversity, equity, and inclusion, and where every team member’s contribution is valued. Lead in Innovation and Technology Motorola Solutions is not just about radios and hardware; we are at the cutting edge of software solutions, AI, and data analytics. By joining our team, you will work on groundbreaking projects that redefine how public safety communicates in the digital age. Your work will help develop smart solutions that keep people safe and businesses thriving. Grow Your Career With Motorola Solutions, your career trajectory is boundless. We offer a variety of professional development and leadership training programs to help you hone your skills and advance within the company. From internships to full-time positions, Motorola Solutions is committed to nurturing talent and fostering an environment where innovation thrives. Benefits and Culture Our employees enjoy a competitive package of benefits that supports their life and well-being. These include health, vision, and dental insurance, employee assistance programs, and flexible working arrangements. At Motorola Solutions, we believe in maintaining a work-life balance that fosters both personal and professional growth. Join Our Team Explore the numerous employment opportunities at Motorola Solutions. Whether you are a seasoned professional or a recent graduate, we have positions ranging from engineering to marketing, sales to project management. We are hiring individuals who are passionate, curious, and ready to drive change. Networking and Professional Development Motorola Solutions values networking and connections within the industry. We encourage our employees to engage in various professional groups and forums to enhance their networking skills and industry knowledge. This engagement is pivotal in fostering a collaborative environment and sparking innovation within our teams. Internship Programs Our internship programs offer a robust introduction to the world of public safety solutions and communications technology. Interns at Motorola Solutions gain hands-on experience, working alongside seasoned professionals and participating in projects that make real-world impacts. Stay Connected Join the Motorola Solutions career community to stay updated on new job openings, company news, and industry developments. Tailor your job search with our career tools and get tips on crafting the perfect resume and acing your interview. Search Motorola Solutions Jobs Ready to start your journey with Motorola Solutions? Search open positions that match your skills and interests. We are looking for individuals who are driven, creative, and ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Motorola Solutions.
Learn more about Motorola Solutions
Size
18,700 employees
Market Cap
$42.7 billion
Industry
Net Income
$949 million
Founded
1928
5 Year Trend
+6.2%
Revenue
$7.4 billion
NASDAQ

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