YOUR ROLE AT ZEGNA As
Regional Su Misura Manager based in NY and supporting stores within the Northeast region, you will bring your unique strengths to the
Su Misura team, helping us grow and elevate ZEGNA's Su Misura (Made to Measure) business through strategic development, client engagement, and world-class service.
You'll work closely with the Director of Su Misura - Americas, retail teams, and wholesale/Nordstrom partners to drive meaningful business results, deliver personalized experiences, and shape the way we grow Su Misura in the market. This role requires approximately 70% travel, with peak activity during event seasons.
HOW YOU BRING IT TO LIFE Here's how you'll bring this role to life each day - making it your own and shaping it with your unique talents and expertise:
Business Development
- Complete account analysis, weekly and monthly reporting, forecasting, and budgeting.
- Drive the ongoing growth and expansion of the Su Misura business across the region
- Maximize multiple store sales and revenue utilizing all available data, knowledge of the business and marketplace to consistently seek new opportunities to improve core business.
- Propose store events to generate business; actively participating in the community to drive external sales generation.
- Monitor and analyze competitor initiatives, leveraging insights to refine business strategies and client offerings.
- Set monthly, weekly, and daily sales goals delivered with sound action plans to meet and exceed annual Su Misura plan.
- Support the organization of and lead Su Misura/VIP events and Trunk Shows.
- Understand pricing structure of competing businesses and make pricing recommendations to relevant functions accordingly.
- Lead Su Misura seasonal preparation activities; spearhead the preparation and shipment of seasonal albums/bunches, support preparation of price lists, and Seasonal Selling Instructions.
Customer Relationships & Service
- Ensure the highest levels of Su Misura services are provided and that the customer receives the perfect fit, including taking all measurements during selling ceremony.
- Support at-home appointments with top client population.
- Reinforce standards on Su Misura services to minimize rejection rates.
- Support Su Misura/VIP and marketing events.
- Provide services for Su Misura customers upon request.
- Obtain feedback on products and services from customers and communicate to Director.
Product Expertise
- Maintain thorough knowledge of products to inspire customers' trust, particularly when providing styling advice.
- Recommend solutions and expedite processes to meet customer needs.
- Partner with Su Misura Administrators to manage delivery or customs issues for product imports.
- Produce weekly and monthly sell-out analysis using internal reporting tools.
People & Training
- Support onboarding of new hires by facilitating Su Misura training during their initial integration.
- Organize and deliver Su Misura training (including product measurement & order processing) in stores to ensure teams remain up to date on best practices.
- Develop store communication content and ensure best practices and information are consistently shared.
- Ensure all staff can effectively and confidently communicate Su Misura services to clients.
- Partner with store managers and DSAs to procure feedback and problem solve.
WHO YOU ARE This is how you show up:
- You bring 3-5 years of experience in providing Su Misura-related services.
- You hold a bachelor's degree in business or related field.
- You have proven success in organizing and managing Su Misura/VIP client events.
- You consistently deliver luxury-level customer experiences with deep product knowledge.
- You have leadership experience coaching operational, technical, and customer service skills, and driving performance through collaboration.
YOUR ZEGNA OFFER - Annual gross salary range: [$105,000-$115,000] plus competitive bonus opportunity.
- Hybrid work model (4 days in office required, Friday work from home), designed to balance flexibility and in-person collaboration.
- Comprehensive benefits including medical, dental, vision, 401(k) with employer match, and commuter benefits.
- Paid time off and holidays, with accrual based on tenure and role.
- Learning opportunities, including mentorship, structured programs, and personalized development paths.
- Opportunity to contribute to a growing, global brand at the forefront of luxury and innovation.
