Tesla, Inc

Regional Service Manager

Tesla, Inc$136K — $205K *
Manufacturing & Automotive
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent professional experience
  • Willingness to travel up to 75%
  • Leadership experience in a service-focused industry; automotive expertise not required
  • Preferred experience leading large teams of 100+ across diverse locations
  • Proven track record in leading field or technical repair teams in fast-paced environments
  • Familiarity with Lean or similar operational processes
  • Valid driver's license required.

Responsibilities

  • Achieve monthly and quarterly service goals, ensuring high customer satisfaction and operational excellence
  • Engage with customers to understand service trends and implement improvements
  • Cultivate a leadership culture through training, talent acquisition, and employee retention
  • Drive operational effectiveness by improving service center performance and prioritizing safety
  • Manage financial metrics and optimize daily operations for quality and productivity
  • Demonstrate sound judgment and foster a customer-focused environment
  • Develop technical understanding of all Tesla products and systems.

Benefits

  • Two medical plan options with $0 payroll deduction
  • Comprehensive dental and vision coverage with no out-of-pocket costs
  • 401(k) plan with employer matching contributions
  • Company-paid life and disability insurance
  • Flexible spending accounts for healthcare and dependent care
  • Generous sick and vacation leave, plus paid holidays
  • Access to back-up childcare and parenting resources
  • Employee assistance programs for personal and professional support
  • Commuter benefits and discounts on Tesla products.
Full Job Description
As a Tesla Regional Service Manager, you will lead our service teams by fostering team development, overseeing day-to-day operations, and ensuring Tesla Service is well-prepared to exceed customer expectations. We are seeking a leader determined to revolutionize the service experience at Tesla and be part of an unprecedented chapter in automotive history. In this dynamic role, you will drive critical regional business programs, tackle complex challenges, and establish ambitious targets in alignment with Tesla's strategic vision. This role reports directly to our Director of Sales and Service. Given our rapid growth, your role will entail setting and achieving challenging objectives to transform automotive transportation. This opportunity empowers you to think innovatively and deliver exceptional results.

Responsibilities
  • Achieve monthly and quarterly goals, ensuring excellence in customer service, team management, operations, and financial performance
  • Exceed customer expectations by actively engaging with existing and new customers, monitoring service trends, and implementing continuous improvements
  • Reinforce a culture of leadership and team excellence: training standards, career pathing, succession planning, talent acquisition and employee retention
  • Drive operational excellence by understanding and improving all aspects of service center performance and championing safety and efficiency
  • Manage finances, understand business metrics, and lead daily operations to achieve specific goals in quality, productivity, cost, and revenue
  • Act in the best interest of Tesla, demonstrating sound judgment, passion for the mission, and fostering a customer-focused culture
  • Develop technical acumen, acquire knowledge of all Tesla products, service systems, processes, and procedures


Requirements
  • Bachelor's degree or equivalent professional experience
  • Ability to travel up to 75%
  • Prior leadership experience in a service-focused industry; automotive expertise is not required
  • Experience leading teams of 100+ across large geography, preferred
  • Proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities
  • Experience running complex processes using Lean or other techniques
  • Valid driver's license required


Compensation and Benefits
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
  • Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
  • Family-building, fertility, adoption and surrogacy benefits
  • Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
  • Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
  • Healthcare and Dependent Care Flexible Spending Accounts (FSA)
  • 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
  • Company paid Basic Life, AD&D, short-term and long-term disability insurance
  • Employee Assistance Program
  • Sick and Vacation time (Flex time for salary positions), and Paid Holidays
  • Back-up childcare and parenting support resources
  • Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
  • Weight Loss and Tobacco Cessation Programs
  • Tesla Babies program
  • Commuter benefits
  • Employee discounts and perks program
    • Expected Compensation

      $136,800 - $205,200/annual salary + cash and stock awards + benefits

      Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.


About Tesla, Inc

Tesla Motors specializes in developing a full range of electric vehicles. Tesla Motors was started by a group of Silicon Valley entrepreneurs and strives to create a revolution and accelerate the world’s transition to electric mobility with a full range of increasingly affordable electric cars. Tesla vehicles are EVs (electric vehicles), which are transforming the way people drive and move. Tesla has gone public as of June 29, 2010, and has a market cap of $34.32 billion. Tesla Motors’ goal is to increase the number and variety of EVs through three strategies. The first is to sell its own branded vehicle through its showrooms. The second is to sell premium, high-quality, patented electric components to other automakers. Lastly, it serves as a “catalyst and positive example to other automakers.” There has already been a movement in the EV market with the push of the GM Volt, rumored to have been inspired by the Tesla Roadster.

Tesla, Inc Careers

Join the trailblazing team at Tesla, Inc, a leader in sustainable energy and electric vehicles, and be part of a company that’s driving the future of innovation. At Tesla, we offer more than just job opportunities; we provide a platform for growth, leadership, and significant impact in the industry. Work You’ll Do Embark on a career with Tesla, Inc and contribute to our mission of accelerating the world's transition to sustainable energy. Engage in work that matters, with projects that integrate renewable energy solutions across the globe. Tesla is not just a car company; we are an energy innovation company. With roles ranging from engineering to marketing, our team is composed of talented professionals who lead the way in technology, design, and sustainability. Join our diverse team and thrive in a culture that celebrates fresh ideas, problem-solving, and a commitment to diversity training that ensures all voices are heard and valued. Innovative Work At Tesla, Inc, innovation is at the core of everything we do. From the development of cutting-edge battery technology to the creation of solar panels and sustainable energy solutions, our team is redefining what is possible. As part of our team, you’ll have the opportunity to work on challenging projects that push the boundaries of technology and make a lasting impact on the environment and industry. Career Development Tesla is committed to the professional growth of its employees. Explore a range of career paths within the company and benefit from leadership training, professional development workshops, and networking opportunities that propel your career forward. Our commitment to innovation and leadership in the industry makes Tesla an ideal place for those looking to grow their skills and advance their careers. Whether you’re seeking an internship, full-time position, or leadership role, Tesla offers a path to personal and professional growth. Join Our Team Search for open positions that match your skills and interests. At Tesla, we value passionate, curious, and innovative team players who are ready to drive change. SEARCH TESLA JOBS Stay Connected Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Tesla, Inc. Tesla, Inc is not just a place to work—it’s a place to innovate, lead, and contribute to one of the most important missions of our time. Join us, and help shape the future of energy and transportation.
Learn more about Tesla, Inc
Size
70,757 employees
Market Cap
$350.6 billion
Industry
Net Income
$690 million
Founded
2003
5 Year Trend
+50.4%
Revenue
$31.5 billion
NASDAQ

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