Regional Service Manager

AccruePartners, Inc.

• $100K — $120K *
Charlotte, NC 28269In-Person
Technical Services
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 10+ years in service operations or related leadership roles
  • Experience managing remote or spread-out teams
  • Background in process improvement and operational excellence
  • Strong skills in project management
  • Proven ability to strategize while executing hands-on
  • Bachelor's degree preferable, healthcare technology experience a plus

Responsibilities

  • Lead and develop a team of technical service professionals
  • Oversee regional service operations to meet performance goals
  • Enhance service processes for increased efficiency
  • Collaborate with internal teams on new service programs
  • Manage resources and budgets in line with business objectives
  • Build and maintain strong customer relationships

Benefits

  • Option for remote work within the Southeast
  • 80% regional travel required
  • Collaborative team environment
  • Focus on professional development and coaching
  • Engagement in operational improvement initiatives
Full Job Description
WHERE THIS SITS
  • Preferred - Charlotte, NC preferred, 3 days in office
  • Secondary - Remote, Southeast
  • Approximately 80% regional travel required.

WHAT YOU WILL DO
  • Lead, coach, and develop a team of technical service professionals while driving engagement, performance, and continuous improvement.
  • Oversee regional service operations, ensuring customer commitments, performance goals, and service expectations are consistently achieved.
  • Improve service processes to increase efficiency, optimize resources, and enhance the overall customer experience.
  • Partner with internal teams to support new service program launches, operational initiatives, and ongoing improvements.
  • Manage regional resources, budgets, and priorities to align with business goals and customer needs.
  • Build strong customer relationships while identifying opportunities to enhance service solutions and strengthen partnerships.

THE BACKGROUND THAT FITS
  • 10+ years of experience in service operations, field services, technical operations, or a related leadership environment.
  • Proven experience leading and developing remote or geographically dispersed teams.
  • Strong background in process improvement, project management, and operational excellence.
  • Ability to balance strategic planning with hands-on execution in a dynamic environment.
  • Strong communication skills with the ability to influence and collaborate across multiple levels of an organization.
  • Bachelor`s degree preferred or equivalent experience; healthcare technology, medical equipment, or technical service experience is a plus.
* Ladders Estimates

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