Status: Full-time | Salaried
About the Role The Regional Sales Manager is responsible for driving consistent, high-performing sales results across their region by leading, developing, and holding Clinic Managers accountable to Milan's established sales strategy and performance expectations. This leader ensures disciplined execution of standardized sales practices, uses data to identify opportunities and drive decisive action, and builds a culture of ownership, accountability, and continuous growth. With a Customer Obsessed mindset, the Regional Sales Manager ensures an exceptional client experience remains at the center of sustainable sales performance. Through strong cross-functional partnership, they remove barriers, strengthen clinic execution, and drive collective success across the region.
What You'll Do - Drive Sales: Promote a culture of exceptional customer service for both internal and external clients. Travel to and visit clinics two to three times a week, completing a clinic visit form each time. Observe and provide feedback to clinic leadership on the consultation process by reviewing five to seven consultations weekly. Guide and support clinic leadership to achieve and exceed key performance indicator (KPI) goals. Collaborate with clinic teams to ensure excellence in standard operating procedures (SOPs) across the region, working closely with clinic leadership. Oversee and manage the quarterly performance evaluation process. Maintain a strong partnership with the Human Resource & Medical divisions.
- Develop People: Promote high-performance workgroups through leadership, coaching, counseling, and mentoring. Build a strong pipeline for future leadership positions.
- Purposeful Planning: Conduct weekly one-on-one meetings and team calls to support team engagement and performance. Analyze the root causes of underperformance and implement Milan's performance management standard operating procedures (SOPs) to optimize results. Ensure effective communication and adherence to company best practices, policies, and procedures. Promote and execute all special promotions, team incentives, contests, and new initiatives. Interview candidates and make hiring decisions. Address Human Resources (HR) matters, audit employee and clinic schedules, and manage employee concerns and engagement to enhance workplace culture.
- Other Duties: Performs additional tasks, duties, and responsibilities as needed or assigned by leadership to support departmental and organizational objectives
What We're Looking For - High school diploma or equivalent (e.g., GED) required. Bachelor's degree preferred.
- Minimum of five years of team management experience required
- Multi-unit experience required
- Professional background in beauty retail or services, laser hair removal or a very closely related industry required
- Consultative sales experience preferred
- Exceptional communication skills, both written and verbal, required
- Passion for the aesthetics industry required
- High level of initiative and accountability required
- Ability to work a highly flexible schedule required
- Ability to fulfill an 80% travel schedule, including overnight travel, required
- Valid driver's license and ability to rent a vehicle required
- Must live in, or be willing to relocate to, the region location required
- Resides in close proximity to both a Milan Laser clinic and a major airport required
Benefits Include: - Medical, dental, vision, disability and life insurance within 30 days
- Unlimited PTO - work with your manager and take time as needed
- 6 Paid holidays
- $50 cellphone stipend paid out monthly
- 401k retirement plan with vested 4% employer match after 90 days
- Career advancement opportunities + Culture/environment
- Employees and their spouse or legal partner receive free laser hair removal services
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.
