Key Responsibilities

• Develop, implement, and maintain quality processes and procedures across multiple terminals within the assigned region
• Introduce and integrate new quality procedures specific to LTL operations
• Providing guidance to field leadership on establishing and following best freight handling practices
• Foster a culture of continuous improvement and quality excellence in freight handling
• Conduct regular site visits to monitor and assess quality performance
• Establish and track key performance indicators (KPIs) for safety, quality, delivery, and cost efficiency
• Analyze data to identify trends and areas for improvement in freight operations
• Implement corrective actions and best practices to enhance overall quality and customer satisfaction
• Responsible for dunnage inventory and ensuring proper usage
• Troubleshoot quality issues at the customer level

Qualifications

• Ability to travel regularly within the region. Travel expected to be up to 75%
• Strong knowledge of LTL operations and freight handling processes
• 5 years of management experience within the transportation or logistics industry
• Bachelor’s degree in Logistics or Supply Chain Related field preferred but not required
• Willingness and flexibility to work multiple shifts

Shifts: Will vary, OB, Break & IB. Primarily OB & Hub 4pm-2am