Location:

The Regional Quality Manager (RQM) is responsible for the leadership, implementation, and continuous improvement of the Airgas Quality Management System (QMS) across all facilities within the assigned region. This role ensures that regional operations remain compliant with Airgas corporate policies, ISO standards, and regulatory requirements. The RQM serves as the primary liaison between local branches, plants and corporate quality leadership to drive excellence in operational execution and customer satisfaction.

Key Responsibilities:

QMS Implementation & Governance

• Implement Corporate QMS: Lead the rollout and maintenance of the Airgas Corporate Quality Management System at the regional level, ensuring consistency in processes and documentation.

• Local/Regional Management Review: Schedule and facilitate periodic management review meetings to evaluate the suitability and effectiveness of the QMS with regional leadership.

• Headcount Oversight: Ensure local quality-related headcounts and organizational charts are accurate and up to date to maintain operational readiness.

• Complaint Handling: Manages all customer complaints (all grades). 

Auditing & Compliance

• Audit Management: Lead and support internal and external (third-party) audits. Act as the primary contact point for regulators and registrars.

• Audit Participation: Actively participate in regional quality audits to identify gaps, verify compliance, and share best practices across different sites.

• Corrective Action (CAPA): Manage the nonconformance process. Monitor the follow-up and closure of Corrective and Preventive Actions to ensure root causes are identified and mitigated.

• Compliance: Ensures compliance with all Specialty, Medical and Food Gas Standard Operating Procedures and ISO requirements.

Metrics & Performance Tracking

• Quality Metrics Reporting: Compile and report regional quality KPIs (Key Performance Indicators) to senior management, highlighting trends and areas requiring intervention.

• Customer Feedback: Oversee the administration and analysis of customer surveys. Use feedback data to drive regional service improvements and address recurring pain points.

Training & Development

• Regional Training Requirements: Manage and track quality-related training for all regional personnel. Ensure that associates are competent in their roles and compliant with mandatory Airgas safety and quality modules.

• Analyzer Training: Lead training for new hires and new analyzers including gas chromatographs, paramagnetic analyzers, moisture analyzers, detector tubes and other gas analyzers.

• Ready resource: Supports the field with SOP interpretations for specialty, industrial, medical and food grade gases, production, filling and analytic capabilities and requirements. Troubleshoots equipment issues at all facilities and performs repairs to equipment as knowledge, skills and abilities allow.

Jeff Starr / Talent Acquisition Specialist / 845-768-2753 / [email protected]

Required Qualifications:

• Bachelor's degree in Engineering, Chemistry, or a related technical field  

• At least 3 years of quality assurance/control leadership experience  

• Valid driver's license and reliable personal vehicle with insurance coverage as required by the company

• Ability and willingness to travel 40-50% of the time, primarily consisting of regional day trips

Preferred Qualifications:

• Chemical or industrial gas industry experience is highly preferred (Assembly line or finished product quality experience is acceptable)  

• Strong working proficiency with ISO procedures, quality manuals, and customer complaint resolution  

• Experience delivering technical training or explaining analytical equipment  

________________________

Benefits

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.

Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees’ dependents, and an Airgas Scholarship Program for dependent children.

Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.

_________________________

Your DIFFERENCES enhance our PERFORMANCE

At Airgas, we are committed to building a workplace that embraces  the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

_________________________

Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you’ll find a welcoming workplace where you’re valued for who you are and where you can fill your potential while growing a fulfilling career — whatever path you choose.

_________________________