Regional Quality Assurance Manager
Architectural Products Group
Philadelphia, Pennsylvania, United States | Charlotte, North Carolina, United States | Morristown, New Jersey, United States | Toms River, New Jersey, United States
Job ID: 525584
Job SummaryThe Regional Quality Assurance Manager will be responsible for providing training and ongoing support to Pebble Technology, Inc's (PTI) Licensed Installers and Certified Builders. Additionally, you will be responsible for warranty evaluations and possibly some repair work. Evaluations, training, and inspections will occur on worksites and require a substantial portion of the job to be conducted in the field. The ideal candidate will have experience regarding pool plastering, cement finishing, or an educational degree in a construction related field. This role will cover a large geographical region across the Eastern seaboard (PA, NY, NJ, CT, MA, OH, MI, DE, VA, MD, KY, TN, NC, SC).
Job Location This is a remote based role when not traveling. This person must reside in the greater Charlotte, NC, North/South NJ, Philadelphia, PA, or NY metro markets preferably.
Job Responsibilities - Ensure a high level of quality and compliance on PTI finish installations by providing support and ongoing training to PTI's installer base
- Communicate and visit with pool builders/applicators regarding product installation quality and address customer concerns
- Travel to multiple installers and builders within specific regions on scheduled visits and/or to address urgent issues
- Visit homeowners to inspect and resolve escalated customer situations related to Pebble Tec finishes
- Maintain regular verbal and written communication with Warranty Administrator, Customer Service Manager and Director
- Communicate with PTI Sales Managers to ensure that we are providing a seamless customer service experience
- Document and update all customer interactions with PTI's customer service software, forms and reports
- Work with R&D in developing new products, providing feedback on product performance and development of care and maintenance protocols
- Act in a professional manner at all times, representing the high standard of quality and customer satisfaction expected of all PTI employees
- Able to get into a customer's pool for some minor repairs as needed
- Other duties as assigned
Job Requirements- Good interpersonal skills - able to work well and interact with people at all organization levels
- Organizational ability - able to plan, prioritize, organize and monitor activities and projects
- Construction/manual labor experience is a plus
- Proficient with computers
- Strong water chemistry background is a plus
- Bilingual (English/Spanish) strongly recommended
- Travel up to 60% in within region (day and overnight)
- Lift up to 50 pounds
- Ability to bend, stretch, stoop, reach (including overhead)
- Swimming capability
- Comfortable working with chemicals
- Valid driver's license
Compensation - Base salary is $90,000 - $100,000
- Mileage reimbursement plan
- 401(k) plan / group retirement savings program
- Short-term and long-term disability benefits
- Life insurance
- Health, dental, and vision insurance
- Paid time off
- Paid holidays
What CRH Offers You- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- An inclusive culture that values opportunity for growth, development, and internal promotion
If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
