The PDC Manager is the senior site leader accountable for customer service excellence, last-mile delivery performance, labor relations, and long-range site strategy, leveraging embedded and emerging automated technologies within the Parts Distribution Center (PDC).
This role owns near-term execution while developing and driving a rolling five-year strategy aligned to network growth, customer expectations, technology evolution, workforce capability, and capital planning. The PDC Manager is expected to demonstrate enterprise-level business acumen in supply chain distribution and industrial engineering, translating strategy, economics, and engineering tradeoffs into sustained operational performance.
5-Year Strategic Responsibilities:• Develop and maintain a rolling five-year PDC strategy aligned to network demand, dealer growth, service expectations, and cost targets
• Define the site roadmap for capacity expansion, layout evolution, workforce capability, digital enablement, and service reliability
• Identify and sponsor multi-year initiatives focused on customer experience, last-mile performance, labor stability, automation, and productivity
• Build and defend capital and operating business cases supporting long-term investments
• Translate strategy into annual operating plans, KPI trajectories, and execution priorities
Business Acumen & Engineering Leadership Expectations:• Manage the PDC as a profit-impacting node within a broader distribution network
• Apply industrial engineering principles (capacity modeling, flow optimization, labor standards, layout strategy)
• Evaluate service-to-cost tradeoffs, ROI, payback, and risk for capital and technology investments
• Communicate complex operational and engineering concepts at the executive level
Key Responsibilities:• Customer service ownership and senior dealer escalation leadership
• Last-mile delivery and carrier performance accountability
• Labor relations leadership, grievance handling, and negotiations
• Strategic planning, financial stewardship, and people leadership
• AI-enabled decision leadership, analytics governance, and technology adoption oversight
Basic Qualifications:- Bachelor's Degree in Supply Chain or Logistics, Industrial Engineering, Labor, Communications, Business, Marketing, or other related degree
- Minimum 10 years of experience in managerial/supervisory experience in a distribution warehouse environment
- Knowledge of Continuous Improvement systems and Lean Manufacturing experience
- Experience managing day to day operations within a union environment
- Proven ability to develop and execute a detailed project plan
- Ability to develop analysis to improve on current standard processes
- Driven to seek solutions to improved performances
- Possess a high sense of urgency to the customer and plant KPI's
- Must be willing to work extended weekday hours and weekends across day/evening shifts, as required
- Must be willing to relocate
Preferred Qualifications:
