Regional Operations Director

Equity Real Estate Management

$100K — $120K *
Real Estate & Construction
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Minimum 5 years of regional property management experience required.
  • Bachelor's degree or equivalent preferred.
  • Proficient in Microsoft Office and property management software.
  • Available for a flexible schedule, including evenings and weekends.
  • Strong customer service orientation and professional image.

Responsibilities

  • Oversee multiple properties and manage staff to maximize revenue and quality.
  • Optimize occupancy and revenue while operating cost-effectively.
  • Hire, train, and develop personnel following relevant laws and company policies.
  • Develop and implement marketing plans to achieve leasing goals.
  • Ensure properties meet KPIs related to occupancy, resident retention, and employee satisfaction.
  • Execute resident retention strategies and manage customer relations effectively.
  • Manage all administrative tasks, including lease paperwork and financial reporting.

Benefits

  • Opportunity for career advancement in a growing company.
  • Access to continuous training and seminars.
  • Dynamic work environment overseeing multiple properties.
  • Flexible schedule that accommodates personal commitments.
Full Job Description
Job Functions
  • Oversee multiple properties and supervise the staff in accordance with company policies to achieve maximum net revenue and enhance the value and quality of the property.
  • Optimize occupancy and net revenues and operate the properties in a cost-effective manner to meet revenue goals.
  • Hire, train and develop personnel in accordance with Federal, State and local laws and company policies.
  • Develop competitive marketing data and implement comprehensive marketing plans to achieve leasing and revenue goals.
  • Achieve leasing goals, plan and execute effective advertising, monitor curb appeal and ensure vacant units are market ready.
  • Meet KPIs, based on occupancy, delinquency, resident retention and employee retention.
  • Establish and execute an effective resident retention plan, including positive customer relations and timely resolution of resident Plan and host property sponsored resident social functions.
  • Manage administrative functions, including ensuring that all lease paperwork is complete and accurate and that all reports and company procedures are accurately and timely followed.
  • Follow and supervise maintenance functions and projects, ensuring safe and timely completion. Ensure that grounds, buildings and units are fully operational, safe and attractive. Visually inspect grounds, buildings and units on a regular basis.
  • Accurately record property income, expenses and other financial data in accordance with budget and policy guidelines. Responsible for daily deposits of income, petty cash and the safeguarding of property funds.
  • Detect, alleviate and monitor potential liability risks and follow safety procedures. Follow procedures in handling property loss, general liability claims and on-the-job employee injuries.
  • Travel for daily bank deposits, court eviction actions, supplies and other property related matters, and attendance at company meetings, training seminars and industry seminars.
  • Assist with month end closing, budget preparation and other matters as requested.

Education, Training and Qualifications
  • Excellent attitude
  • Minimum 5 years of regional property manager experience.
  • Bachelor's Degree or equivalent preferred.
  • Microsoft Office and property management software experience
  • Available to work a flexible schedule including evenings and weekends as needed & travel required.


Skills
  • Professional image
  • Excellent management, supervisory and communication skills
  • Affordable experience is required
  • Bi-lingual (Spanish) preferred
  • Strong customer service orientation
  • English fluency (Spanish or other language abilities may be required)
  • Superior understanding of sales and marketing concepts and techniques
  • Strong organizational and administrative abilities
  • Strong computer skills
  • Strong advanced business mathematical abilities and familiarity with financial statements
  • Knowledge of on-site maintenance requirements including dealing with vendors and contractors

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