SUMMARY:

Responsible for the effective, productive and profitable operations of DASCO branches and distribution centers. Provides oversight, direction and leadership to office and center managers. Ensures overall consistency of processes, procedures, regulatory compliance, and customer service excellence across all service and delivery sites.

ESSENTIAL FUNCTIONS:

1. Works closely with office and center managers to ensure operational efficiency, including staff optimization, process and procedure consistency, compliance with applicable rules and regulations, cost efficient inventory management, warehousing and delivery of product.
2. Acts as liaison between local office/center leaders and corporate leadership.
3. Makes staff hiring/termination decisions for branches; supports center leaders' staffing actions as needed.
4. Responsible for branches and centers meeting key performance indicators (KPIs)
5. Escalates and directs department activities during outages, systems issues, staffing shortages and other operational issues. Enacts contingency plans as needed.
6. Participates in company and operations meetings as requested.
7. Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position.
8. Maintains a favorable working relationship with other company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, efficiency and effectiveness. Partners with the PAC Operations Manager and Referral Managers to ensure customer service excellence. Works closely with local sales representatives to service hospital/clinic clients.
9. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.
10. Works with the VP of Operations to determine standards of performance for office and center managers. Recommends salary adjustments, transfers, promotions and dismissals.
11. Responsible for all regulatory and compliance matters within branches while working closely with and/or being directed by the VP of Reimbursement and Compliance.
12. Other duties as assigned by the VP of Operations.

Requirements

REQUIRED EDUCATION AND/OR EXPERIENCE:

1. High School diploma or GED equivalent at minimum.
2. One-year customer service in a DME, health insurance, medical, or similar operations leadership experience

PREFERRED EDUCATION AND/OR EXPERIENCE:

1. Associate's degree in business management or a related field
2. Two years in a medical/insurance/healthcare field customer service leadership role
3. One year DASCO experience

ADDITIONAL QUALIFICATIONS:

1. Proficiency in Microsoft Office Suite

COMPETENCIES:

Customer service / Client focus

Developing others

Leadership

Results driven

Stress management

POSITION TYPE/EXPECTED HOURS OF WORK:

This is a full-time position, and hours of work and days are Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand.

SUPERVISORY RESPONSIBILITY:

This position manages all branch and center managers, including hiring, development, performance management and discipline.

WORK ENVIRONMENT:

This job operates primarily in a professional office environment, and may spend some time in a warehouse or clinical setting when visiting branches. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is typically required to sit; frequently stands, occasionally required to climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include both close and distance vision, color and peripheral vision, depth perception and ability to adjust focus.

TRAVEL:

Some travel is required for this position, with occasional overnight travel when visiting branches or centers.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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