The Regional Office Manager oversees daily office operations across multiple locations, ensuring consistent service quality, cost control, and operational standards. This role leads a 15-to-20-person regional team of Office managers and staff across four locations in Maryland, Virginia, and North Carolina while serving as the primary point of contact for Facilities upkeep, vendor relationships, and administrative operations. This role reports to the regional Senior Vice President.
WHAT YOU'LL DO:Key Responsibilities Regional Facilities Upkeep & Vendor Oversight- Oversee all aspects of regional facilities management, including equipment procurement and upkeep, preventive maintenance, repairs, and workspace standards.
- Procure pricing, establish vendor contracts, and coordinate services for facilities management, including maintenance, cleaning, and environmental health.
- Manage vendor relationships, including performance monitoring, contract compliance, and service quality.
- Coordinate service providers to ensure site readiness and a safe, functional work environment.
- Participate in contract negotiations with facilities providers and service partners as needed.
- Support office space planning, regional projects, special event and team-building activity coordination and planning, and office expansions aligned to organizational growth.
Multi-Site Office Operations Leadership- Oversee daily office operations across multiple sites, ensuring smooth workflow, organization, and consistent service standards.
- Supervise, coach, and develop Office Managers and administrative staff across locations; set performance expectations, drive accountability, and develop employees in line with their career ambitions.
- Standardize administrative procedures for all Eastern region office locations and ensure compliance with company policies, safety regulations, and operational best practices.
- Serve as an escalation point for office-related issues, ensuring timely resolution of operational or workplace concerns.
- Coordinate with department leadership to gather feedback, anticipate needs, address concerns, and improve service delivery.
- Partner with HR and IT to support onboarding, workspace setup, and employee experience initiatives.
- Collaborate with Rosendin Departments and Office Managers/locations nationally to share best practices and drive continuous improvement.
Financial Coordination & Budget Oversight- Monitor office-related budgets and spending, ensuring alignment with approved financial guidelines and annual budget plan.
- Analyze operational costs and identify opportunities for efficiency and cost control.
- Coordinate with the Finance team on invoice validation, expense tracking, and vendor payments as needed.
- Maintain visibility into vendor spend and contract commitments.
Operational Excellence & Program Support- Develop, track, and analyze performance metrics related to service quality, cost management, and operational effectiveness.
- Lead or support regional cross-site initiatives to improve efficiency, consistency, and employee experience.
- Manage logistics for events such as client visits, internal meetings, and workforce development programs.
WHAT YOU BRING TO US:- 5 to 7+ years of experience in office management, facilities management, or business operations.
- 3+ years of people leadership experience, ideally managing teams across multiple locations.
- Experience overseeing multi-site operations strongly preferred.
WHAT YOU'LL NEED TO BE SUCCESSFUL:- Strong leadership, coaching, conflict resolution, and performance management skills.
- Experience managing vendor relationships, contracts, and service delivery.
- Financial acumen and record-keeping, including budgeting, cost tracking, credit cards, account management, and expense coordination.
- Strong analytical and problem-solving capabilities.
- Excellent communication, organization, and coordination skills with the ability to influence and manage up.
- Ability to manage multiple priorities across locations in a fast-paced environment.
PREFERRED/ BONUS QUALIFICATIONS:- Experience supporting HR processes (onboarding, employee experience, payroll support).
- Exposure to payroll or finance coordination processes.
- Event planning or workplace program management experience.
- Experience working in matrixed or regional organizational structures.
WORKING CONDITIONS:- General work environment - sitting for long periods, standing, walking, typing, carrying, pushing, bending. Work is conducted primarily indoors with varying environmental conditions such as fluorescent lighting and air conditioning
- Noise level is usually low to medium; it can be loud on the jobsite.
- We fully comply with the ADA and applicable state law, including considering reasonable accommodation measures that may enable qualified disabled applicants and employees to perform essential functions.
- Occasional lifting of up to 30 lbs.
YOU Matter - Our Benefits - ESOP - Employee Stock Ownership
- 401 K
- Annual bonus program based upon performance, profitability, and achievement
- 17 PTO days per year plus 10 paid holidays
- 3 days of paid sick leave each year
- 3 days of paid Bereavement leave each year
- 3 days of paid Jury Duty
- Medical, Dental, Vision Insurance
- Bonding Leave
- Term Life, AD&D Insurance, and Voluntary Life Insurance
- Disability Income Protection Insurance
- Pre-tax Flexible Spending Plans (Health and Dependent Care)
- Charitable Giving Match with our Rosendin Foundation
Our success is rooted in our people. We all come together around long-term vision and a sense of shared ownership. As a group, we do whatever it takes to ensure the success of our business...and your career.
