Job Summary
The Regional Manager, US and International is a member of the Airport Operations leadership team responsible for Porter's safety, aircraft turn performance, passenger service experience, ground handling, and oversight of business matters and third-party relations at the station.
Duties & Responsibilities
- Accountable for, foster, and manage relationships with contracted ground handling companies. Works closely with the ground handler to ensure consistent delivery of the passenger experience and to achieve aircraft turn performance to defined safety, reliability, service, commercial and operational standards.
- Actively engage with operations at the check-in counter, at departure gates, and on the ramp to ensure that contract ground handlers are performing operations in accordance with safety, reliability, and service standards.
- Work closely with ground handler management to ensure adequate resources, both people and equipment, are planned and assigned to execute the operation.
- Monitor ground handler training to ensure it is completed to standard, fully trained employees are assigned to work Porter flights, and that training records are maintained in accordance with standards.
- Work with the ground handler to ensure ground service equipment (GSE) are properly maintained, safe and reliable to support operations.
- Support the Airport Operations audit plan and ensure that ground handlers implement corrective actions to address non-conformances and non-compliance in a timely manner.
- Examine and implement operational efficiency initiatives with ground handlers.
- Work with various Airport Authorities to protect, defend and enhance Porter's interests. Attend all necessary airport meetings.
- Regularly travel as required - 50% of the Regional Manager's time being spent in the network inspecting / visiting stations.
- Conduct regular (weekly) operational metric and business reviews with senior Airport Operations leadership to maintain operational performance and identify trends for corrective action.
- Establish and monitor station audit practices to ensure compliance with safety, reliability, service, commercial, and regulatory standards and guidelines.
- Establish business cases for the necessary investments to reach and sustain operational performance.
- Is a member of the station startup team to establish new stations and expand the Porter network.
- Support and oversee other stations as needed.
- Support commercial objectives and special assignments related to local Porter business development.
- Actively participate in Porter's Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understands and promotes the Company's Safety Policy.
Behavioural Competencies
- Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
- Teamwork: Working collaboratively with others to achieve organizational goals.
- Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
- Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
- Results Focus: Focusing efforts on achieving high quality results consistent with the organization's standards.
- Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
- Exemplifying Integrity: Treating others fairly, honestly, and respectfully, furthering the integrity of the organization and its relationships of trust with team members and the broader community.
- Inspiring Others: Energizing and inspiring others to strive for excellence and commit to common goals and purposes, creating a sense of self-efficacy, resilience, and persistence in followers.
- People Leadership: Assuming a leadership role in helping others achieve excellent results.
- Leading Change: Recognizing the need for change, being open to new ideas and methods, and championing transformational change within the organization and beyond.
Qualifications
- A minimum of 7 to 10 years of relevant industry experience
- A post secondary degree in business or an aviation related field is considered an asset
- Previous experience in contracts negotiations
- Demonstrated ability to prioritize and triage resources
- Demonstrated ability to manage change and its effects in a positive way
- Demonstrated ability to navigate different viewpoints and interests and come to strong, logical, and business minded decisions
- Change Management, Communication and/or Codeshare operations considered an asset
- Ability to hold and maintain a TSA and Customs badge
- Travel required 50% of the time across multiple jurisdictions and countries
Location
USA - Porter locations Florida, ORD, SFO, LAX, LAS
