The Regional Manager will serve as a key liaison between ownership groups, asset managers, and onsite teams to ensure properties achieve operational, financial, and resident satisfaction goals.
Responsibilities:(include, but are not limited to)
- Provide direct leadership and support to Property Managers across a designated regional portfolio.
- Drive operational performance to meet or exceed ownership/investor expectations.
- Develop and execute turnaround strategies for underperforming or troubled assets.
- Monitor property financials, including rent collections, expense management, and variance reporting.
- Ensure timely and accurate reporting to ownership groups, asset managers, and executive leadership.
- Maintain strong customer service standards to maximize resident retention and community reputation.
- Train, mentor, and develop onsite management teams to ensure consistency in policies, procedures, and performance.
- Conduct regular property visits to assess physical conditions, operational practices, and compliance adherence.
- Partner with accounting and asset management to ensure accuracy of budgets, forecasts, and collections.
- Lead and support marketing, leasing, and resident engagement initiatives to drive occupancy.
- Collaborate with ownership and investors on strategy, financial goals, and capital improvements.
- Enforce company policies and promote a positive, team-oriented culture.
Minimum Qualifications:- 5+ years of regional manager experience in the multi-family housing industry.
- Proven success in asset recovery, turnaround strategies, and operational improvement.
- Demonstrated track record of effective collections management and improving delinquency metrics.
- Excellent leadership, coaching, and communication skills with the ability to manage diverse teams.
- Strong financial acumen, including budgeting, forecasting, and investor reporting.
- Customer service focused, with the ability to build trust and positive relationships with residents, staff, investors, and ownership groups.
- Proficiency in property management software (Yardi, RealPage, or similar).
- Ability to travel regularly within assigned portfolio.
Physical Demands: The job is periodically sedentary but requires mobility (i.e., climbing stairs or squatting) to tour and inspect apartments/communities. Involves sitting, walking, or standing for prolonged periods and stooping for brief periods. There is some repetitive motion of the
hands and wrists associated with using a computer.
This job description is intended to be a comprehensive overview of the position but is not exhaustive. The employee may be required to perform other duties as assigned by management. Summit Property Management is a team-oriented organization, and we expect all employees to be willing to help wherever needed. We also reserve the right to change or amend this job description at any time.
