Job Skills / Requirements
The Regional Manager is responsible for the profitability of a group of accounts within HES Facility Services. The purpose of this position is to achieve the objectives of senior management and ownership with respect to each of these accounts.
• Operates in a proactive fashion, takes initiative and ownership
• Brings Mission and Values to life on a daily basis.
• Recruits, trains, and mentors account leadership
• Builds and supports effective teams
• Effectively delivers contracted service deliverable
• Forges solid relationships with key account stakeholders
• Supports effective and profitable growth
Reporting Relationships
The Regional Manager reports to a Vice President- Operations and directly supervises Account Leadership. Additionally, the Regional Manager works with business development, finance, human resources, safety, and other functional staff to help achieve his/her objectives.
Responsibilities
A. Operations:
1. Manages and oversees the day-to-day facilities services provided at all current and new accounts within area of responsibility.
2. Champion company's mission and values in words and deeds.
3. Achieves a 95% retention rate among existing accounts.
4. Review quarterly reports in person with clients. (twice a year)
5. Establishes job specific performance standards and advises associates of targeted annual goals.
6. Implements all company policies and procedures.
7. Oversees and monitors staffing levels for all account locations, to determine optimum levels for accounts.
8. Maintain acceptable APPA level scores at each location
9. Build trusting relationships with key clients and decision makers
10. Conducts site surveys/inspections (Clean Telligent) Account Managers and customers, as well as surprise spot audits to assess technical skill levels, production rates, and quality of service. Follows up to resolve problem situations.
11. Ensures the implementation of the company's standardized work processes.
12. Coordinates and oversees all start-ups and close downs, providing the necessary liaison activities, planning, and control to ensure their successful completion.
13. Demonstrates excellent interpersonal skills, with all levels of employees and various types of clients.
14. Develops effective working relationships with all clients for the delivery of contracted and new services.
B. Business Development.
1. Supports Business Development activity to help generate sales leads and new business.
2. Proactive management of contract renewals
C. Finance.
1. Monitors/evaluates current and account budgets, with emphasis on the management of overhead, labor, materials, and service contract expenses to achieve budgeted financial objectives.
2. Leverages P&L's, Scorecards and Budgets to drive operational and financial performance.
3. Monitors and reviews payroll hours to ensure timely completion and processing and, working in conjunction with Account Managers to ensure accuracy. Makes sure operation and results align with budget.
#CTIntegrity20261
Education Requirements (All)
Bachelor's Degree
Associate's Degree
Additional Information / Benefits
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, 401K/403b Plan, Special Incentive Plans
This job reports to the Regional Vice President
This is a Full-Time position
Relocation is negotiable and travel is required frequently
Number of Openings for this position: 1
