Role:The Regional Manager will oversee field operations for clinics within their assigned region, supporting overall regional performance. The role ensures consistent implementation of corporate SOPs, accelerates regional performance, and delivers excellent patient experience with quality outcomes. The Regional Manager is responsible for staffing, coaching, and developing clinic leaders, driving revenue and unit sales, and maintaining high standards of compliance and patient care. This role involves significant travel to clinics within the assigned region and to regional meetings as needed.
Key Responsibilities:- Lead and develop clinic-level managers to achieve regional targets and maintain operational excellence.
- Ensure adherence to corporate SOPs, policies, brand standards, and regulatory requirements across all clinics in the region.
- Manage staffing plans to ensure appropriate coverage, training, and succession planning at the clinic level.
- Drive regional revenue growth and increased hearing aid units through coaching, performance management, and sales enablement initiatives.
- Oversee patient experience initiatives to ensure high satisfaction, strong clinical outcomes, and timely follow-up.
- Collaborate with regional leadership and headquarters to implement new programs, tools, and process improvements.
- Monitor regional performance metrics, develop action plans, and report results to the Regional Director.
- Foster a culture of continuous improvement, compliance, and patient-centric care.
- Manage clinic budgets, forecasts, and resource allocation; optimize store-level operations and merchandising.
- Address escalated issues at the clinic level, including staffing, scheduling, and patient care concerns.
- Ensure consistent adoption of technology and tools provided by corporate (e.g., scheduling, CRM, POS).
Requirements:- Bachelor's degree in related field or an additional 4 years of directly related, progressive experience.
- 5+ years of industry experience in hearing care, retail healthcare, or related fields.
- 3+ years prior management or multi-site leadership experience required; proven ability to develop and coach clinic managers.
- Experience at the clinic level preferred.
- Demonstrated ability to manage and support multiple clinics within a region.
- Strong understanding of SOPs, compliance, and operational excellence.
- Track record of driving revenue growth and improving patient outcomes.
- Positive attitude, resilience, and a collaborative leadership style.
- Excellent communication, team-building, and problem-solving skills.
- Data-driven mindset with the ability to analyze performance metrics and translate insights into action.
- Ability and willingness to travel extensively to support clinics and attend regional meetings.
Preferred Qualifications:- Experience in hearing care or medical device retail.
- Familiarity with corporate governance, reporting, and cross-functional collaboration with headquarters.
- Demonstrated success in improving patient experience and clinical outcomes at the clinic level.
