Qualifications:- Bachelor's degree, or relevant professional services management experience
- Minimum of 10 years relevant industry experience in a Professional Services and/or Managed Services environment within Service Delivery
- Demonstrated ability to understand and interact with Sales, Presales, Delivery and Governance Functions, and end Customers
- Extensive experience working with Global Financial customers
- Able to manage contract modifications and lead negotiations surrounding contract scope, cost, and schedule
- Strength in solving complex issues including customer delivery challenges
- Excellent understanding of the project lifecycle, issue and risk management and mitigation strategies
- Knowledge of core OEM (Cisco, Netapp, Dell EMC, VMware) technologies and deployment practices preferred
- Demonstrated ability to work under pressure and meet deadlines and commitments
- Strong organization and time management skills
- Strong communication skills (written, verbal, and presentation)
- Valid driver's license
The well-being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
- Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program
- Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement
- Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring
- Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program
Note: This is not an all-encompassing list and should not be used as a complete description of the plan's benefits. For more information, see our US benefits website at wwt.com/us-benefits.
Regional Manager, Global FinancialsNew York City Area - USAWhat will you be doing?The Regional (PS) Manager role is responsible for working with sales teams and consulting teams in development and execution of profitable services engagements to Global Financial WWT customers. This role is key to the execution of the POD (Regional Manager, PMO Manager and Engineering Manager) to ensure engagements are appropriately budgeted and executed. A high focus is on team management, client success and financial management of project estimates and margins for a vertical or regional portfolio.
Requirements/Job Duties:Leadership- Lead service-delivery teammates (in pods and various cross-functional teams) within region by articulating/translating strategic vision and goals
- Lead collaboration between regional WWT leaders (service delivery, services sales, sales, finance, operations, and IT) and key partners
- Serve as an escalation point for service-delivery issues
- Represent the region in meetings with leadership (e.g., status, risk management, forecasting, strategic planning, etc.)
Financial management- Manage services P&L for region to optimize profitability, resource utilization and investment
- Monitor risks, issues and financial metrics and act, as needed, to protect GP and preserve our culture
- Forecast financial performance by coordinating with PMO, finance and sales
Sales support- Ensure feedback regarding service-delivery performance is provided to services-sales team via lessons-learned reviews, client feedback, etc.
- Educate sales and service-delivery teams within region on services org, service lines, value proposition, capabilities, offerings, success stories, etc.-and represent these to clients, partners and OEMs as needed
- Monitor sales pipeline and highlight opportunities and resource requirements for delivery teams
- Assist services-sales teammates with SOW development as needed (e.g., scoping, deal structure and contracting)
Quality assurance- Collect feedback from clients and sales counterparts regarding service-delivery performance
- Monitor and report regularly to senior leadership on service-delivery KPIs, performance metrics, initiatives, risks & issues
- Provide oversight of program/project performance, ensuring compliance with our best-practice operational designs, methodologies, and QA processes
- Review and provide feedback on SOWs and MSAs in region
Operational efficiency- Collaborate with stakeholders in region to identify inefficiencies and implement process improvements, tools enhancements, etc.
- Promote efforts within region to pilot or implement next-gen service-delivery approaches, resourcing models, tools, and automation
- Identify regional requirements for resource, process, and tools improvements for leadership
Industry Experience- Financial Services industry experience is a core requirement for this role, as our customers appreciate an understanding of their specific technology services requirements and the challenges working in heavily regulated sector can bring.
- The successful candidate will have a passion for working with and supporting sales, excellent communication skills, and an understanding of what it takes to drive successful technology deployments in financial clients.
