WHAT YOU'LL OWNDrive regional performance - Oversee daily operations across 4-7 locations - ensuring consistency in service, quality, safety, and profitability at every site.
Develop Site Managers - Coach, develop, and grow high-performing Site Managers and ASMs. Your best output is a leader who doesn't need you present to succeed.
Own the P&L - Manage labor and operational expenses with full accountability for EBITDA. You know your numbers and you act on them - not just report them.
Run structured site visits - Conduct regular audits to evaluate execution, coach leaders, and identify improvement opportunities - not just 'check-ins.' You leave every site better than you found it.
Turn data into decisions - Leverage KPIs, customer feedback, and performance data to drive operational decisions and implement improvement strategies across your region.
Build succession depth - Identify and develop high-potential team members across your sites to build a strong leadership pipeline before you need it.
Champion culture and compliance - Foster consistency in team development, staffing practices, and a strong workplace culture. Ensure OSHA, PCI, and safety standards are met - every site, every time.
Support growth - Lead new store openings, re-openings, and change initiatives. Partner with People Success, L&D, and Marketing to drive site-level success.
WHAT YOU BRING - 3+ years of multi-site leadership experience in retail, hospitality, or service operations - car wash industry preferred
- Track record of developing Site Managers who outgrow the role - not just managing them
- Financially accountable - you own EBITDA and can walk through your numbers and explain variance
- Operationally rigorous - you audit sites, identify gaps, and build concrete correction plans
- Strong communicator equally effective with frontline teams and senior leadership
- Experience supporting new store openings or acquisitions is a strong plus
- Familiarity with Jolt, ECWU, Monday.com, or UKG is a plus
- Knowledge of car wash equipment, maintenance practices, and safety regulations
- Bilingual (English/Spanish) - strong plus in FL markets
- Valid driver's license and reliable transportation required; minimum 50 hours/week
HOW YOU SHOW UP - ECW COMPETENCIES - Customer-Centric Approach - Ensures consistent customer experience across multiple sites and supports Site Managers in building strong service cultures.
- Problem-Solving - Identifies performance trends across locations and addresses recurring or complex issues.
- Team Collaboration - Encourages collaboration between sites, shares best practices, and reduces silos.
- Drives Results - Ensures multiple locations meet targets, uses performance data to guide focus, and supports improvement plans.
- Safety & Compliance - Monitors safety trends, supports corrective actions, and ensures consistent safety practices across sites.
- Job Knowledge & Technical Proficiency - Understands operational drivers across sites and develops leadership capability in systems and processes.
WHAT YOU'LL GET - Full comprehensive benefits (Health, Vision, Dental)
- 401(k) with 4% match - yes, free money
- Parental leave (maternity & paternity)
- On-the-job training and real career growth
