Caterpillar, Inc

Regional Manager Customer Value Enablement

Caterpillar, Inc • $159K — $238K *
Mesa, AZ 85204In-Person
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Engineering, Technology, Business, or a related field (advanced degree preferred).
  • 5-7 years of experience leading technology implementations in mining or industrial environments.
  • Proven track record of delivering large-scale, complex technology programs.
  • Experience with MineStar or similar large scale industrial/mining technology solutions.
  • Strong analytical skills with an understanding of operational, financial, and performance metrics.

Responsibilities

  • Own delivery excellence for a multimillion-dollar project portfolio, ensuring scope, schedule, cost, and quality.
  • Lead change ownership across all workstreams impacted by technology, driving customer best practices.
  • Collaborate with engineering and commercial teams to align implementations and customer commitments.
  • Plan regional resources and workforce deployment while building talent pipelines for future growth.
  • Monitor portfolio health, proactively identifying and mitigating risks to performance and financial outcomes.
  • Oversee contract execution and manage complex customer escalations effectively.
  • Drive continuous improvement and knowledge sharing across regional teams.

Benefits

  • Medical, dental, and vision benefits.
  • Paid time off (Vacation, Holidays, Volunteer, etc.).
  • 401(k) savings plans.
  • Health Savings Account (HSA).
  • Flexible Spending Accounts (FSAs).
  • Health Lifestyle Programs.
  • Employee Assistance Program.
  • Career Development opportunities.
  • Incentive bonuses.
  • Tuition Reimbursement.
Full Job Description
Career Area:
Product Support

Job Description:

The Regional Manager - Customer Value Enablement leads Caterpillar's Customer Value Enablement team in North America and is the single point of accountability to customers in the region for enabling the value from the technology solutions we sell. This is a leader-of-leaders role with regional scope, leading a regional team of approximately 25 positions through multiple managers covering technology implementation and customer readiness and adoption. The role reports to the Global Director, Technology Value Enablement.

In this role, you will work from the customer business case as the definition of success and define the future operating state each site must reach to ensure value is realized. You will integrate technical implementation, operational readiness and workforce capability into one engagement, anticipate delivery and capability risks, manage regional capacity and capability, and transfer lessons learned to the global excellence teams.

You will enable the regional team to execute safely, consistently, and profitably on complex, high-value mining technology programs.

What You Will Do
  • Own delivery excellence for a multimillion-dollar project portfolio, with accountability for scope, schedule, cost, quality, and customer satisfaction.
  • Lead site change ownership across every workstream the technology impacts, embedding best practice with the customers.
  • Partner closely with engineering, autonomous operations, workforce capability, and commercial teams to align implementation capacity, technical readiness, and customer commitments.
  • Lead regional resource planning and workforce deployment, building talent pipelines to support both current execution and future growth.
  • Monitor portfolio health and global KPIs, proactively identifying risks, removing obstacles, and escalating issues that impact delivery performance or financial outcomes.
  • Provide executive oversight for contract execution, major change orders, and complex customer escalations.
  • Drive continuous improvement, operational discipline, and knowledge sharing across regional implementation teams.
  • Lead, coach, and develop regional implementation, readiness and adoption leaders, with a strong focus on succession planning and leadership capability building.
  • Represent the MineStar implementation organization in enterprise, cross-functional, and senior leadership forums, including executive-level customer engagement.


Leadership Scope & Impact
  • Regional accountability for MineStar projects and delivery across multiple countries and customer sites.
  • Direct leadership of regional Managers of Technology Implementation (all MineStar portfolio, including AHS and Staffed solutions), Manager Customer Readiness & Adoption and the corresponding Lead and Specialist roles
  • Significant executive-level customer exposure, influencing long-term customer relationships and strategic outcomes.


What Skills Will You Bring?

Technical Excellence: Proven success leading leaders and delivering large, complex technology programs in mining, industrial, or operational environments. Experience overseeing the deployment, integration, validation, and commissioning of autonomous and digital technology solutions while ensuring technical, operational, and customer success. Strong analytical capability with experience using operational, financial, and performance data to measure value realization, support decision-making, identify improvement opportunities, and optimize business outcomes.

Customer Focus: Proven ability to align technology deployment with customer business objectives, drive adoption, and deliver measurable operational and financial outcomes across complex customer environments.

Service Excellence: Demonstrated success leading large-scale implementation and transformation programs while delivering against customer commitments, business objectives, and value realization targets. Strong commercial acumen and customer engagement experience.

Relationship Management: Extensive experience building trusted relationships with customer executives, dealer leadership, and global cross-functional teams. Proven ability to influence stakeholders across functions, regions, and cultures to achieve shared business outcomes. Demonstrated success leading regional teams, managing complex deployment organizations, influencing executive stakeholders, and driving large-scale business transformation initiatives across multiple regions and customer environments.

Consulting: Ability to advise customers on operational transformation, define future-state operating models, and implement global standards, best practices, and continuous improvement initiatives that drive sustainable value.

Effective Communications: Strong executive presence with the ability to communicate strategy, business value, and performance outcomes to audiences ranging from site leadership to customer C-suite executives. Skilled at influencing decisions and building alignment.

Problem Solving: Proven ability to lead through complex operational and delivery challenges, identify root causes, and implement scalable solutions that improve performance, execution, and customer outcomes.

Top Candidates will also have:

Bachelor's degree in Engineering, Technology, Business or a related field (advanced degree preferred).

Experience leading value realization for mining technology solutions, including accountability for a customer business case.

Experience with MineStar or similar large scale industrial / mining technology solutions.

Demonstrated change and adoption leadership, including ownership of operating-model change across multi-stakeholder workstreams.

Experience in project management, technical system implementation, or large capital programs.
Experience operating in remote, site based, and customer embedded operating models.
Demonstrated ability to scale organizations and standardize execution globally.

Additional information:

This position requires the candidate to work full-time in the Phoenix or Tucson, AZ office.

Domestic relocation assistance is available.
This position will require up to 50% travel.
Visa Sponsorship is not available.

Summary Pay Range:

$159,120.00 - $238,680.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
  • Medical, dental, and vision benefits*
  • Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
  • 401(k) savings plans*
  • Health Savings Account (HSA)*
  • Flexible Spending Accounts (FSAs)*
  • Health Lifestyle Programs*
  • Employee Assistance Program*
  • Voluntary Benefits and Employee Discounts*
  • Career Development*
  • Incentive bonus*
  • Disability benefits
  • Life Insurance
  • Parental leave
  • Adoption benefits
  • Tuition Reimbursement


* These benefits also apply to part-time employees

Posting Dates:
September 25, 2026 - October 11, 2026

Any offer of employment is conditioned upon the successful completion of a drug screen.

Not ready to apply? Join our Talent Community.

About Caterpillar, Inc

Progress Rail Services Corporation, a Caterpillar company, is one of the largest integrated and diversified suppliers of railroad and transit system products and services worldwide. Since its acquisition by Caterpillar Inc. in 2006, Progress Rail has used the Caterpillar international footprint to gain quick and widespread notice and approval across the globe. Product technology, reliability and durability, along with legendary aftermarket parts and service support, have been their keys to success. Caterpillar is the world's leading manufacturer of construction and mining equipment, diesel and natural gas engines and industrial gas turbines. The technology and world reach of Caterpillar, combined with the service standard and historical reliability of Progress Rail, ensures their products and services make a growing impact on the world rail industry. With their acquisition of Electro-Motive Diesel (EMD), Progress Rail is the world's largest builder of diesel-electric locomotives for all commercial railroad applications including freight, intercity passenger, commuter, switching, industrial and mining. EMD is also a global provider of diesel power engines for marine propulsion, offshore and land based oil well drilling rigs and stationary power generation. Electro-Motive is the only diesel engine manufacturer of its size to have produced more than 70,000 engines. This success stems from product reliability, serviceability, load acceptance capability, low operating costs and ease of maintenance with standardized components.

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Make a great first impression. Prepare for your interview at Caterpillar by reviewing common questions and practicing your responses. Tailor your resume to highlight the experiences and skills that make you the ideal candidate for the position you are applying for. At Caterpillar, Inc., every role offers the chance to make an impact. Come be a part of our team and drive the future of our global industries. Your career at Caterpillar is not just about what you'll accomplish, but how you'll grow and the innovation you'll lead. Join us and build a career that matters.
Learn more about Caterpillar, Inc
Size
107,700 employees
Market Cap
$125.3 billion
Industry
Net Income
$2.9 billion
Founded
1925
5 Year Trend
+5.8%
Revenue
$41.7 billion
NASDAQ

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