JOB DESCRIPTIONDEPARTMENT: Operations.
LOCATION: Assigned Region.
JOB DUTIES- Establishes appropriate direction and communication with General Managers and holds location Managers accountable for execution at location level. Supervises a team of General Managers for the region.
- Spends 80% of the time in theaters to monitor performance, provide feedback, and recognize exceptional performance.
- Holds regular meetings and conference calls to communicate Company directives and reinforce policies and procedures.
- Completes location inspections as needed and provides feedback to General Managers.
- Ensures attainment of budgeted sales results and controls expenses to budget.
- Provides leadership to General Managers to drive sales and maximize margin.
- Monitors locations' controllable expenses to budget and takes corrective action as necessary.
- Protects Company assets including attaining budgeted shrink results and monitoring store compliance with policies and procedures.
- Manages Human Resources issues to ensure retention, training, and development, and hiring standards for all Employees.
- Ensures General Managers support corporate training programs and that Employees complete all Company directed training.
- Monitors Employee Engagement and reacts appropriately.
- Approves promotions, terminations, and disciplinary action as needed.
- Guides and assists the development of the management team through the General Manager.
- Assists GM with mid year and year end performance reviews for Management team.
EDUCATION AND/OR EXPERIENCE- 5 years + of prior multi-unit operations management experience working in full-service restaurant or entertainment industry.
- Bachelor's degree in business or relevant field; or equivalent experience.
- Proficiency in MS Office Suite.
- Proven track record of operation excellence.
SKILLS- Effective influencer & negotiator.
- Thoughtful collaborator with ability to build solid relationships with people of diverse backgrounds, educational levels and life experiences.
- Strong planner and organizer.
- Committed leader with a strong sense of urgency and drive for results.
- Resilient and flexible.
WORKING CONDITIONS/PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds.
While performing the duties of this job, the employee regularly works in a general office environment where typical levels of noise, dust and activity can be expected. The noise level in the work environment is usually moderate.
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change or be added at any time per the business needs.
