Under the general direction of the SVP/Director of Retail Banking, The Regional Manager is responsible for managing, developing and leading the retail branch teams in their regional territory.   This includes, but not limited to, providing effective leadership and guidance around sales, service, manager development skills, and overall effective performance of the branch network in alignment with bank’s objectives and the Retail sales and service standards. Responsibilities

Specific branches are assigned to Regional Territory:

• Achievement of regional performance goals through our incentive program. Manages sales performance through coaching of Branch Managers to consistently meet sales and service goals as assigned.  Follows a structured coaching process that includes weekly follow up.  Serves as a role model, coach, and sales resource to all retail branch team members.
• Responsible for the development of Branch Manager leadership skills to drive employee engagement within the branch team and overall employee retention. 
• Directly responsible for the interviewing and hiring process of Branch Managers and indirectly with the branch employees within specific region.
• Leads and coaches Branch Managers on consistent branch sales strategies around establishing new bank relationships and deepen existing relationships for consumers and small businesses throughout regional area.
• Meets with Branch Managers regularly to determine action plan to achieve goals, overseeing their customer and business development efforts through sales and networking, ensure adherence to by coaching on our needs based sales process. Assist managers in planning effective business calls and accompanies them on select customer calls for coaching purposes. 
• Ensures branch teams are delivering the highest level of customer service and responsiveness to both internal and external customers. 
• Serves as a role model for internal and external communication. Addresses customer complaints with customers as they arise.
• Conducts sales and product training for regional territory Branch teams as needed.   Responsible to train managers and banker on needs based selling in person and on the phone.
• Reviews and makes recommendations for Retail branches business development strategy and sets branch incentive sales goals with Director of Retail Banking.
• Provides regular feedback on sales measures and employees performance to Director of Retail Banking. Consistently communicate progress to sales team. 
• Assists in building strong referral relationships between Mortgage Originators, Business Development Officers, Commercial Lenders, OPIA, POIS, Premier, Cash Management and Branch staff.  Represents Retail Division in interactions with other departments and vendors. 
• Participates and represents Retail in various committees and project teams as needed. Responsible to ensure execution in branches for new product and initiative roll outs.
• Represents the Bank through participation in community and industry related activities.  Actively promotes interest in the Bank whenever and wherever possible.
• Working closely with the Retail Branch Operations Group, reduce, control and report risk in the most efficient manner. Risk management includes but is not limited to compliance risk, credit risk, liquidity risk, market risk, operations risk and systems risk as well as attention to physical building safety and security.
• Responsible for identifying potential efficiency and process improvements.
• Responsible for ensuring compliance with all procedures and applicable laws and regulations affecting their assigned duties and responsibilities.

 

  Requires traveling to and significant time spent in branches.

 

OTHER ACCOUNTABILITIES / RESPONSIBILITIES:

Performs related and unrelated duties as may be required.

Qualifications

• Bachelor’s Degree or its equivalent with a minimum of 7 years of progressive experience in bank management, business development/networking with an emphasis on sales and training. 
• Proven ability to mentor and coach others with strong presentation and networking experience. 
• Excellent management, customer service and decision making skills.
• Individual must be proficient with technology and Microsoft Office, specifically word and excel.
• Attendance in office during normal business hours (at minimum) may be required in order to effectively coordinate with multiple departments, projects and outside entities.

 

SUPERVISORY SCOPE:

8-12 Branch Manager direct reports

Indirectly supervises remaining branch employees in their territory

 

INDEPENDENT ACTION:

Establishes and executes long-range plans and objectives within scope of bank-wide policies and goals.