Essential Duties and Responsibilities

Administrative
• Develop detailed specifications, scopes of work, and contractor bids for major projects or as requested by the Sr. RSD, RREDs, Real Estate Managers, and Service Directors.
• Recommend vendor selections and update the preferred vendor list regularly.
• Track project schedules and ensure completion within budgetary constraints.
• Recommend and monitor ongoing preventative maintenance programs for assigned properties.
• Maintain an up-to-date library of material suppliers, labor rates, equipment rental costs, and qualified subcontractors by category.
• Anticipate and recommend capital improvement projects for properties.
• Ensure compliance with company safety policies and procedures, including proper use of systems, programs, and personal protective equipment.

Operational Management
• Evaluate and provide guidance on the training of Service Managers and service teams regarding the turnover process, inventory control, trade skills, safety, and bid development.
• Fill in at the site level as needed to ensure properties remain operational when staffing shortages occur.
• Spend a minimum of four days per week onsite supporting teams and ensuring KPIs remain on track.
• Assist Service Directors with troubleshooting, complex repairs, or technical guidance as needed.
• Conduct audits and inspections of storage rooms, paint rooms, maintenance shops, and inventory systems.
• Audit and evaluate turnover procedures, ensuring consistency in materials, supplies, final product quality, vendor usage, and cost efficiency.
• Oversee and provide feedback on vendor performance for routine maintenance and project work, including turnover, landscaping, pool operations, and HVAC services.
• Perform additional duties as assigned.

Personnel Development
• Coordinate uniforms for all service team members to ensure a professional appearance at all times.
• Interview and assess candidates for Service Technician and Service Director positions.
• Identify training needs and schedule or deliver technical and operational training sessions.
• Coach and mentor service team members; complete performance assessments as requested and annually.

Qualifications

Education & Experience
• High school diploma or equivalent.
• 5-6 years of maintenance, construction, or repair experience within multifamily housing, including at least 5 years in a supervisory role.
• Extensive knowledge of apartment maintenance operations, building systems, and ability to complete service assessments at the standards required of a Regional Service Manager.

Certifications
• EPA Universal CFC Certification. (or required within 90 days of employment)
• CPO (Certified Pool Operator) Strongly preferred
• OSHA 10/30 certification preferred

Skills & Competencies
• Proficiency with word processing, Excel, and computerized maintenance management (CMM) systems.
• Ability to walk grounds, inspect units, climb stairs, lift up to 60 lbs., climb ladders above 10 feet, and perform bending, kneeling, pushing, and other physical activities.
• Strong written and verbal communication skills in English.
• Availability for after-hours emergencies as needed.

#Aionhire